Service Request Ticket

Service Request Information

CONTACT	Name	Olsen, Mandy	Date	Oct 22, 2021 09:12 AM
	Department	Education & Leadership	Phone	88471
	Location		Email	olsena@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160905 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	5HSHJH2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	5HSHJH2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:45:7F:D8

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	Oct 22, 2021 04:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Oct 22, 2021 04:06 PM	Took her computer back to ITC, cleaned with air duster due to large amounts of dust and fur on the fans and blocking air flow. Cleaning the inside seemed to have resolved her noise issue.	Add Attachment
Oneil Miguel	Oct 22, 2021 11:24 AM	Asked for availability.	Add Attachment
Oneil Miguel	Oct 22, 2021 10:55 AM	Task reassigned to Oneil Miguel.	Add Attachment
Elliot Purl	Oct 22, 2021 09:13 AM	**This is an email** It’s been happening for a long time (months… some time last year but can’t be sure when because I primarily worked from home and didn’t use it). This is my primary work station now that I’m back on campus. I am on campus most days but usually leave by around 2:00. I can also leave my door unlocked if someone wants to come look at it.	Add Attachment
Elliot Purl	Oct 22, 2021 09:12 AM	**This is an email** I am in RWEC 163 and my computer makes loud grinding noises (I attached a video). Otherwise seems to work fine but this noise is definitely not normal and honestly it's super distracting when I work (ha!). Could someone help me? Thank you!	Add Attachment IMG_6457.MOV