Service Request Ticket - # 78022

Service Request Information

CONTACT Name Schaumburg, Ashley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 22, 2021 09:17 AM
Department Business Services Phone 88361
Location Email schaumburga@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20161123[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3260/DNI Monochrome Laser Printer
Serial No. K8A241057 Location PDR

Model 3260/DNI Hostname spo-banner
Notes up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack; IP ADDRESS: Ink/Toner Refill Standard Capacity Print Cartridge: 1,500 pages** 106R02775 High Capacity Print Cartridge: 3,000 pages** 106R02777 Drum Cartridge: 10,000 pages*** 101R00474

Wired NIC 9C:93:4E:3A:DD:BF

TECHS Submitted by Lauryn Aronson Contact laronson20@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Nov 17, 2021 10:16 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Nov 17, 2021 10:16 AM 
Status changed from (4) On Hold to (1) Pending
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Monica Valencia Nov 17, 2021 10:16 AM 
Ashley confirmed she was able to print.
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Monica Valencia Nov 10, 2021 08:16 AM 
Status changed from (1) Pending to (4) On Hold
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Monica Valencia Nov 08, 2021 11:48 AM 
Emailed Ashley instructions on how to add the printer on (11/5. Waiting to see if she needs any additional assistance before closing.
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Monica Valencia Nov 04, 2021 10:12 AM 
The printer she is wanting to setup is already on threesisters- TRIbanner. Need to add printer on computer and just test its working properly.
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Monica Valencia Nov 02, 2021 09:00 AM 
**Email**
I am in the office 9am-12 on Wednesday and Friday if you would like to stop by one of those days? It is in my office. 

Ashley
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Monica Valencia Nov 01, 2021 03:20 PM 
****This is an outgoing email****
Hi Ashley,

I need some additional information regarding service request #78022

Description: Set up printer

I'M Monica from UCS. Do you have time this week for me to come by and take a look at the printer? Is this printer in your office? Are you the only one wanting to print to it?


Thanks,
Monica
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Public
Monica Valencia Oct 28, 2021 03:41 PM 
Task reassigned to Monica Valencia.
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Lauryn Aronson Oct 22, 2021 09:17 AM 
20161123--smaller, never been hooked up, ucs (in the past) couldn't figure out which one it is. it is a wou printer. might have been set up to print from banner; might be on a different system? wants to be able to print to it normally, not from banner
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