Service Request Ticket - # 78024

Service Request Information

CONTACT Name McDermeit, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 22, 2021 10:10 AM
Department The Research Institute Phone
Location Email mcdermeitm@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200985[Edit Inv] (opens in a new window) Bldg/Room APSC 408
Service Tag DBKF2F3 Description Dell Latitude 5420
Serial No. DBKF2F3 Location Grant Harris

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:CF:C3:9E


Wireless NIC 80:B6:55:94:CC:6C

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact lsalazar19@wou.edu 88925

Tracking

Entered by Date Memo
Lourdes Salazar
Email

Public
Entered by Date Memo
Lourdes Salazar Nov 08, 2021 11:19 AM 
Task reassigned to Lourdes Salazar.
 Add Attachment
Lourdes Salazar Nov 08, 2021 11:19 AM 
Task reassigned to Lourdes Salazar.
 Add Attachment
Lourdes Salazar Nov 08, 2021 11:19 AM 
user picked this up today.
Add Attachment
Monica Valencia Nov 05, 2021 10:09 AM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Monica Valencia Nov 05, 2021 10:09 AM 
Emailed Megan letting her know the laptop is ready to be picked up.
Add Attachment
Monica Valencia Nov 05, 2021 10:05 AM 
The laptop is actually W20200991.
Add Attachment
Monica Valencia Nov 04, 2021 12:20 PM 
****This is an outgoing email****
Hi Megan,

I need some additional information regarding service request #78024

Description: Dell setup 20200985[Edit Inv]

I'm Monica from UCS. We almost have your laptop ready to go. I just have a couple of questions. Do you need any special software installed on your laptop? Are you the only one that needs to be an admin on the laptop? 

Thanks,
Monica
 Add Attachment
Public
Alix Karkanen Oct 22, 2021 10:10 AM 
just laptop 20200985[Edit Inv]
Add Attachment