Service Request Ticket - # 78037

Service Request Information

CONTACT Name Shields, Colton   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 25, 2021 09:36 AM
Department Athletics Phone 88386
Location Email shieldsc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171255[Edit Inv] (opens in a new window) Bldg/Room HWC 120
Service Tag J174RP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. J174RP2 Location

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:4A:D1:6D

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Nov 03, 2021 12:15 PM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Nov 01, 2021 11:47 AM 
Returned his original computer 20171255[Edit Inv] and brought 
back loaner 20170255[Edit Inv]
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Lauryn Aronson Oct 28, 2021 11:01 AM 
reimaged and done with updates etc
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Oneil Miguel Oct 27, 2021 04:04 PM 
#20171255[Edit Inv] is being reimaged.
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Oneil Miguel Oct 27, 2021 01:45 PM 
Correction:
	
Loaned him WOU #20170255[Edit Inv] and brought back WOU 
#20171255[Edit Inv]
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Oneil Miguel Oct 27, 2021 01:43 PM 
Loaned him WOU #20170225[Edit Inv] and brought back WOU 
#20171255[Edit Inv]
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Nathan Camuso Oct 27, 2021 11:56 AM 
Task reassigned to Oneil Miguel.
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Nathan Camuso Oct 25, 2021 12:42 PM 
Sent email to get availability
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Nathan Camuso Oct 25, 2021 12:26 PM 
Task reassigned to Nathan Camuso.
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Oneil Miguel Oct 25, 2021 11:50 AM 
Task reassigned to UCS Tech.
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Oneil Miguel Oct 25, 2021 11:47 AM 
Potentially faulty hard drive. Went through 
diagnostics through the bios menu, system said hard 
drive not found. Also heard some scratching noises 
is the area where the hard drive is.
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hard drive not found.jpg
Lourdes Salazar Oct 25, 2021 09:43 AM 
Task reassigned to Oneil Miguel.
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Elliot Purl Oct 25, 2021 09:37 AM 
Will be in the office until 11:30ish today (10/25)
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Elliot Purl Oct 25, 2021 09:36 AM 
Computer will turn on, but it won't boot up or let 
the user log in, needs someone to go take a look.
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