Service Request Ticket - # 78040

Service Request Information

CONTACT Name Smith, Tiffany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 25, 2021 01:51 PM
Department College of Education Phone 88825
Location Email smitht@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20160131[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 20FTPD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20FTPD2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 18:66:DA:1B:7D:F9


TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public

Entered by Date Memo
Michael Volkmann Oct 25, 2021 04:55 PM
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Oct 25, 2021 04:55 PM
Task reassigned to Michael Volkmann.
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Michael Volkmann Oct 25, 2021 04:55 PM
Task reassigned to UCS Tech.
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Michael Volkmann Oct 25, 2021 04:55 PM
Monitor was set to VGA. Fixed to DisplayPort. logged 
in. Hadn't been updated since 2020 so I started 
Windows updates & installed Dell Command Update.
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Michael Volkmann Oct 25, 2021 03:43 PM
Task reassigned to Michael Volkmann.
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Sam Sevugan Oct 25, 2021 01:51 PM
We have a computer at the front desk workspace in 
RWEC 220 that isn't working correctly.  It is 
located on the right-hand desk when you are facing 
the two desks.  The computer number is 20160131[Edit Inv].  

The box will turn on and the power button on both 
monitors shows they are on, but nothing will show 
up on the actual monitor except the mouse arrow.

I would appreciate it if someone could come over 
and take a look at it.  You may reach out to me, 
Tiffany Smith, at x88825 or Darla Campbell at 
x88788  to make arrangements to come check the 
computer out.  Darla is in during the am most days 
and is in RWEC 217 and I am in most afternoons and 
am in RWEC 219.  The staff person that needs to 
use the computer is new and doesn't yet have an 
employee login.

Thank you,

Tiffany 
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