Service Request Ticket - # 78044

Service Request Information

CONTACT Name Roberts, Janet   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 26, 2021 11:27 AM
Department Education & Leadership Phone 88446
Location Email robertsjl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160128[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 20D1QD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20D1QD2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 18:66:DA:1C:61:50

TECHS Submitted by Jennie Yang Contact ryang16@wou.edu 88925
Primary Technician Contact ahodge17@wou.edu 88925

Tracking

Entered by Date Memo
Alice Hodge
Email

Public
Entered by Date Memo
Alice Hodge Nov 04, 2021 01:15 PM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Nov 01, 2021 10:58 AM 
20160128[Edit Inv] delivered and Inventory updated.
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Alice Hodge Oct 28, 2021 01:15 PM 
Ended up being fine without a loaner - Once 20160128[Edit Inv] is done remimaging, will try to return it either this afternoon (10/28) if possible, otherwise Monday (11/1) is the next available time. :)
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Alice Hodge Oct 28, 2021 01:10 PM 
Task reassigned to Alice Hodge.
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Alice Hodge Oct 28, 2021 01:10 PM 


                 
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Lauryn Aronson
Oct 28, 2021  11:01 AM






replaced hd. currently on counter reimaging. 


                 
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Alice Hodge
Oct 27, 2021  11:30 AM






Task reassigned to Nathan Camuso.


                 
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Alice Hodge
Oct 27, 2021  11:30 AM






Went and checked it out / ran some diagnostics, HDD is dead and needs to be replaced. Otherwise hardware is fine, and shouldn't have any software issues. Brought 20160128[Edit Inv] back, loaner 20141211[Edit Inv] will be dropped off later today for use during repair.


                 
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Alice Hodge
Oct 27, 2021  10:13 AM






Task reassigned to Alice Hodge.


                 
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Jennie Yang
Oct 26, 2021  11:27 AM






541 979 9798, contact mobile number please, she's not able to use zoom phone.

The two dell monitors has been black with the windows icon on it for the whole morning,at first we suspected it to be updating, but it has not finished and go back to normal after said 1 hour. She needs to use the computer so please check on her and help her with the computer! Thank you!  


                 
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