Service Request Ticket - # 78056

Service Request Ticket - # 78056

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Service Request Information

CONTACT	Name	Gournaris, Kara	Date	Oct 27, 2021 11:22 AM
	Department	Deaf Studies and Professional Studies	Phone	88322
	Location		Email	gournark@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200218 (opens in a new window)	Bldg/Room	RWEC
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
	Serial No.	C02DK3FKP3YV	Location	Kara Gournaris took it with her to Massachussets.
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software
	Wireless NIC	14:7D:DA:9C:70:9B

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Nov 04, 2021 10:48 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Lauryn Aronson	Nov 04, 2021 10:48 AM	delivered. note: her room is not 149. it's a bit up the hallway from that on the right when you're facing the street.	Add Attachment
Lauryn Aronson	Nov 04, 2021 09:03 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Lauryn Aronson	Nov 04, 2021 09:01 AM	**email** Thank you! Question, is Quicktime and iMovie already included? I will need to access GoReact, a program on the internet, but I don't think that has anything you need to install, as long as I can install things like that, Zoom, etc. right? Can we do Thursday in my office at 10? ANd someone help me set up the printer, get it all hooked up, etc? Possible? Thank you so much!	Add Attachment
Lauryn Aronson	Oct 28, 2021 11:07 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Oct 28, 2021 11:07 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Oct 28, 2021 11:07 AM	**This is an outgoing email** Hi Kara, I need some additional information regarding service request #78056 Description: New laptop for Kara Gournaris 20200218 Your computer has been imaged and is ready to be delivered and set up. Do you need any specialty software installed? The computer already has Microsoft Office, Adobe, and other standard software. Will anyone else need admin rights besides you? Please let us know whether you would like to pick up your laptop or have it dropped off and when a good time for this would be. Thank you, Lauryn Aronson UCS Student Tech.	Add Attachment Public
Joanie Kinnaman	Oct 27, 2021 11:30 AM	INV#2021-0235	Add Attachment
Joanie Kinnaman	Oct 27, 2021 11:22 AM	20200218	Add Attachment