Service Request Ticket - # 78057

Service Request Information

CONTACT Name Otto, Jenna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 27, 2021 11:33 AM
Department Health & Exercise Science Phone 88908
Location Email ottoj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190062[Edit Inv] (opens in a new window) Bldg/Room RWEC 240
Service Tag Description Apple 13in MacBook Pro Touch Bar SpcGry #Z0W5
Serial No. FVFZ41BNL414 Location 2-week pile 7/2/25

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;

Wireless NIC A4:83:E7:53:4E:27


Bluetooth NIC A4:83:E7:2F:30:F5

TECHS Submitted by Alice Hodge Contact ahodge17@wou.edu 88925
Primary Technician Contact ahodge17@wou.edu 88925

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Alice Hodge
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Alice Hodge Oct 27, 2021 11:33 AM 
Macbook was having an issue where no network accounts could login, and only local / guest account could be utilized. 
Reconnected the computer to the network domain, and properly renamed the computer to the right id (W20190062).
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