Service Request Ticket - # 78071

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 28, 2021 09:51 AM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150651[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 7D26GC2 Description Dell Latitude E7270 (i5-6300U, 8GB RAM 256HD)
Serial No. 7d26gc2 Location PDR

CPU Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715

Wired NIC 28:F1:0E:05:C2:57


Wireless NIC E4:B3:18:56:A1:94


Bluetooth NIC E4:B3:18:56:A1:98

TECHS Submitted by Lauryn Aronson Contact laronson20@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

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Entered by Date Memo
Lauryn Aronson Nov 15, 2021 10:02 AM 
Status changed from (1) Pending to (5) Completed
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Lauryn Aronson Nov 15, 2021 09:31 AM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Nov 15, 2021 09:31 AM 
****outgoing email****

Good Morning,
I am emailing regarding a service request ticket we have for you. It sounds like you requested assistance setting up equipment and Zoom phone. I apologize for the delay in response time; do you still need assistance with this? If so, when are you available for a tech to come by?
Thank you,
Lauryn Aronson
UCS Student Tech.
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Lauryn Aronson Oct 28, 2021 09:51 AM 
said it might be easier for anna to look into the purchase request or whatnot

i really need to figure out the exact processes of how replacements work yikes
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Lauryn Aronson Oct 28, 2021 09:51 AM 
travelling laptop (older)
also has tower (20141242)

needs some stuff set up, including zoom phone (i think).

would like to look into getting a new one if they need it?
if they would need to purchase it they want an estimate on how much so they can submit it to their director for approval

grant harris
new employee in admissions

wel 110H
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