Service Request Ticket - # 78086

Service Request Ticket - # 78086

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Moreno, Camarie	Date	Oct 28, 2021 03:59 PM
	Department		Phone
	Location		Email	morenoc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200322 (opens in a new window)	Bldg/Room	WUC Bookstore
	Service Tag	9QBDZ33	Description	Dell Latitude 5400 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	9qbdz33	Location	Kevin Thibeault -Loaner Until June 2025
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;
	Wired NIC	74:78:27:0C:C3:AA
	Wireless NIC	08:5B:D6:6D:B9:FB

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Dec 06, 2021 03:37 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Monica Valencia	Dec 06, 2021 03:37 PM	The camera started working again. My issue is resolved (for now). Thanks!	Add Attachment
Monica Valencia	Dec 06, 2021 10:19 AM	**This is an outgoing email** Hi Camarie, I need some additional information regarding service request #78086 Description: Laptop video camera constantly freezing I'm Monica with UCS. I wanted to see if you are still experiencing issues with you laptop video camera. If so, could you let me know when a good time would be to assist you? Best, Monica	Add Attachment Public
Monica Valencia	Dec 06, 2021 10:18 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Monica Valencia	Nov 23, 2021 03:24 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Nov 23, 2021 03:24 PM	Emailed to see if this has been resolved or if they are still needing assistance.	Add Attachment
Sam Sevugan	Oct 28, 2021 03:59 PM	**This is an email** Hello, I have Dell laptop 20200322. For months now I've had an issue with my laptop video camera. When I use Zoom, it will freeze constantly. I don't believe it is a Zoom-specific issue, because even just opening the camera app, the picture freezes. I work from home primarily, so if it would be possible to have someone Zoom with me to try to walkthrough troubleshooting this, that would be great. Camarie	Add Attachment