Service Request Ticket

Service Request Information

CONTACT	Name	Sayers, Konnie	Date	Oct 29, 2021 04:11 PM
	Department	College of Education	Phone	88444
	Location		Email	sayersk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20200230 (opens in a new window)	Bldg/Room	RWEC 137
	Service Tag		Description	Apple 21.5-inch iMac with Retina 4K Display #Z148
	Serial No.	C02DJ0QY07F6	Location	Konnie Sayers
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	18:7E:B9:0A:2F:7B
	Wireless NIC	14:7D:DA:89:92:42
	Bluetooth NIC	14:7D:DA:4D:E1:C5

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
Alice Hodge	Nov 04, 2021 05:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alice Hodge	Nov 04, 2021 05:23 PM	Returned 20200230 to RWEC 137, and delivered / set up scanner 20210153 (from aforementioned purchase request #12479). Will update SR 77598 regarding the scanner too!	Add Attachment
Sam Sevugan	Nov 02, 2021 01:28 PM	**This is an email** Hi UCS Help Desk Rep, John Rushing is working on reimaging my Mac computer #2020 0230. When he is done and ready to bring it over, can he bring over my new scanner (from Purchase Request #12479) as it indicates it has been received. I will also need a long cord (about 15 ft) that runs from the scanner to my computer as it will be across the room from each other. Thank you, Konnie :)	Add Attachment
John Rushing	Oct 29, 2021 04:16 PM	Started imaging, I ran OS updates, installed iLife and iWorks apps.	Add Attachment
John Rushing	Oct 29, 2021 04:14 PM	Computer imaging on counter.	Add Attachment
John Rushing	Oct 29, 2021 04:11 PM	Computer needs imaged, it has a virus. Ransomware was detected and stopped by Sophos.	Add Attachment