Service Request Ticket - # 78099

Service Request Ticket - # 78099

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Service Request Information

CONTACT	Name	Flatt, Patricia	Date	Nov 01, 2021 09:04 AM
	Department	Natural Science/ Chemistry	Phone	88644
	Location		Email	flattp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160586 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	HRZ1ND2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	HRZ1ND2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	48:4D:7E:D2:CF:F8

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	volkmannm@wou.edu	88188

Tracking

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	Dec 20, 2021 08:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Elliot Purl	Nov 03, 2021 01:36 PM	**This is an email** I'll turn it on and check it again...maybe is was a loose cable or something? If I am still having problems, I'll note the monitor. The computer stations are distant from the monitors, so it is easy to get confused about which is which...I'll double check and make sure I had the right computer with the right monitor 🙈	Add Attachment
Elliot Purl	Nov 03, 2021 01:36 PM	**This is an OUTGOING email** After talking with the tech who originally looked at the computer, it doesn't sound like there was anything wrong with the monitor, as he was there twice and didn't have any problems with it. Would it be possible for you to meet a tech there? Is there a chance that there was a mixup and a different monitor is having the issue?	Add Attachment
Elliot Purl	Nov 03, 2021 01:16 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Elliot Purl	Nov 03, 2021 01:15 PM	What about the monitor? The main issue was that the monitor, according to the user, "was pixelated and phasing in and out in fragments"	Add Attachment
Michael Volkmann	Nov 01, 2021 02:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Nov 01, 2021 02:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Nov 01, 2021 02:06 PM	Went to the classroom and checked on the computer 20160586. Everything seemed fine besides being shut off. Installed some missing updates.	Add Attachment
Elliot Purl	Nov 01, 2021 09:04 AM	**This is an email** a monitor on one of the computers is failing. It gives only a partial screen picture. (20160586).	Add Attachment