Service Request Ticket - # 78102

Service Request Information

CONTACT Name Worthing, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 01, 2021 09:22 AM
Department Student Engagement Phone 88655
Location Email worthings@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141182[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7DXMV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC Pro subscription from XXXX2015004716 serialized desktop MAY2016 RENEWED MAY2017

Wired NIC 98:90:96:D9:B9:67

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Jun 14, 2023 08:35 AM 
Task reassigned to Monica Valencia.
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Monica Valencia Jun 14, 2023 08:35 AM 
Task reassigned to Monica Valencia.
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Monica Valencia Jun 14, 2023 08:35 AM 
Looks like loaner was returned PDR'd 02-25-2022
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Elliot Purl Nov 03, 2021 08:39 AM 
Picked up tower and power cord
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Lourdes Salazar Nov 03, 2021 08:32 AM 
still at front desk.
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Lourdes Salazar Nov 02, 2021 09:11 AM 
has loaner 20141182[Edit Inv]
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Lourdes Salazar Nov 02, 2021 09:07 AM 
picking this up at 9:30
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Lourdes Salazar Nov 01, 2021 10:51 AM 
loaner is getting set up and is labeled her name on 
tech counter.
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Elliot Purl Nov 01, 2021 09:22 AM 
Ordered a new computer, but it won't arrive until 
January, is requesting a tower loaner until the new 
computer arrives. Is will to come and pick it up, 
can set it up without assistance.
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