Service Request Ticket - # 78104

Service Request Information

CONTACT Name Baldwin, Paula   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 01, 2021 10:15 AM
Department Humanities Division Phone 88065
Location Email baldwinp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170678[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. 78D25W8052J1G9 Location PDR

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; TRANSFER from W#20120652: EndNote X6 for MAC from P0090632 SR67846;

Wired NIC 78:7B:8A:C4:6C:0B


Wireless NIC 24:F6:77:03:00:24


Bluetooth NIC 24:F6:77:03:00:25

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact ncamuso20@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Camuso
Email

Public
Entered by Date Memo
Lauryn Aronson Nov 15, 2021 09:28 AM 
Task reassigned to Nathan Camuso.
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Lauryn Aronson Nov 15, 2021 09:28 AM 
Task reassigned to Nathan Camuso.
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Lauryn Aronson Nov 15, 2021 09:28 AM 
going to complete this ticket since there is another ticket for the unresolved problem.
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Nathan Camuso Nov 01, 2021 03:27 PM 
SR #77960 is the previous ticket to do with this 
monitor problem
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Nathan Camuso Nov 01, 2021 03:06 PM 
Task reassigned to UCS Tech.
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Nathan Camuso Nov 01, 2021 03:06 PM 
She's available on Tuesday starting at 10
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Nathan Camuso Nov 01, 2021 02:52 PM 
I deleted and re-added her copier with the code, 
she's now able to print, but monitor is still not 
working.
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Nathan Camuso Nov 01, 2021 01:57 PM 
Task reassigned to Nathan Camuso.
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Elliot Purl Nov 01, 2021 10:15 AM 
Issue with her right monitor, and can't print PDFs 
to Ricoh machine. Connected to Susan Daniel's 
ticket, Karen Bednarowski is a contact, she 
followed up on both of these, apparently someone 
went to take a look but wasn't able to finish 
working on them.
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