****This is an outgoing email****
Hi Darla,

While going through equipment, I noticed we have desktop 20160140 that was having issues for you back in November of 2021. It says on the ticket that you received loaner 20180230 to replace this older one while we looked at / fixed it. Do you still have 20180230? 

If so, we do not offer long term loaners anymore. We would like the PC back and get you hooked up with a new computer. I looked on our inventory, and it seems this 20180230 loaner is the only computer currently assigned to you. I have been advised that you could submit a GFA computer replacement request (which is on your Portal under programs for everyone) regarding the 20160140 desktop.

If you submit a request for the 20160140 desktop to be replaced, if it goes through you would be provided with a newer laptop, dock, monitor, keyboard and mouse. 

Then, once we get that all prepared for you we can swap it for the loaner you are currently using.

-Jack Martinis, UCS Tech.

Her computer is just left in the outbox. Going to 
head to her office at some point and tell her about 
getting a GFA.

****email****

I think you can go ahead and delete this request.

Thanks,
Darla

****This is an outgoing email****
Hi Darla,

I need some additional information regarding service 
request #78112

Description: computer taking forever to turn on.

Do you have a computer with the WOU number 20160140?

Thank you,

Lauryn Aronson
UCS Tech.

Task reassigned to UCS Tech.

She still has loaner 2080230.  We should encourage 
her to apply for a GFA replacement or make a 
purchase request

OK, she received the files, computer is safe to 
reimage.

Task reassigned to Nathan Camuso.

the hard drive needs to be taken out and we need to 
try and retrieve the files off of it. 

user tried logging in this morning for an hour and 
was not able to. Gave loaner #20180230. Has a lot 
saved on her desktop. It is on the tech counter 
currently connected to a computer.