Service Request Ticket - # 78113

Service Request Ticket - # 78113

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Russell, Shondra	Date	Nov 02, 2021 10:36 AM
	Department	Upward Bound	Phone	88617
	Location		Email	russells@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160195 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GS4LKC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	GS4LKC2	Location	PDR
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511
	Wired NIC	28:F1:0E:1F:35:70
	Wireless NIC	40:49:0F:8A:C7:EB

TECHS	Submitted by	Moshe Martinez	Contact	emartinez17@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Nov 04, 2021 04:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Nov 04, 2021 04:11 PM	Delivered and set up as student workstation	Add Attachment
Moshe Martinez	Nov 04, 2021 03:32 PM	Finished running updates and added Jackie and Shondra as admins.	Add Attachment
Moshe Martinez	Nov 02, 2021 11:41 AM	**This is an outgoing email** Hi Shondra, Description: Dell Laptop Won't Turn On I wanted to let you know that I was able to get the Dell laptop turned on and I am currently running updates on it. I should probably have it ready to deliver by this Thursday. Before I hand it back, is there any additional software you need added to the laptop? It has all the standard software installed already. I can add both you and Jackie as administrators. Thanks, Moshe UCS Tech	Add Attachment Public
Moshe Martinez	Nov 02, 2021 11:12 AM	Laptop seems to run fine. Will just run Windows update and Dell command updates.	Add Attachment
Moshe Martinez	Nov 02, 2021 10:45 AM	Laptop is near my desk. Will take a look at it today.	Add Attachment
Moshe Martinez	Nov 02, 2021 10:44 AM	Shondra has been emailing for a few weeks about getting this laptop located. Laptop was finally found in the pile of computers near the wall. I told her she could email me with any questions.	Add Attachment
Moshe Martinez	Nov 02, 2021 10:39 AM	Sep 27, Elliot Purl wrote: Dropped off, at Lauryn's desk, included with a laptop back and charger(s)	Add Attachment
Moshe Martinez	Nov 02, 2021 10:38 AM	Sep 27: Bringing it into the office today (9/27)	Add Attachment
Moshe Martinez	Nov 02, 2021 10:38 AM	Sep 27, 2021: **This is an email** Hi! We have a laptop (20160195) that had been replaced and we had stored. I'd like to repurpose it to a new workstation. However, I can't get it to turn on. Well, it does seem like it turns on for half a second but then shuts down. I've had it plugged in to the charger, but that hasn't worked. Can we please we have it checked out?	Add Attachment
Moshe Martinez	Nov 02, 2021 10:36 AM	This ticket is a continuation of SR 77803. A lot was scrambled up in the last ticket so this new ticket should clear things up.	Add Attachment