Service Request Ticket

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Service Request Information

CONTACT	Name	LeJeune, Marie	Date	Nov 03, 2021 08:08 AM
	Department	Education & Leadership	Phone	88450
	Location		Email	lejeunem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20210461 (opens in a new window)	Bldg/Room	RWEC 116
	Service Tag		Description	Apple 12.9-inch iPad Pro 2TB, Wi-Fi - Space Gray #MHNP3LL/A
	Serial No.	J7LPHYPN29	Location	Marie LeJeune
	CPU	Unknown
	OS	Unknown	Software

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	lsalazar19@wou.edu	88925

Tracking

Entered by	Date	Memo
Lourdes Salazar			Email Public
Entered by	Date	Memo
Lourdes Salazar	May 09, 2022 10:09 AM	Task reassigned to Lourdes Salazar.	Add Attachment
Lourdes Salazar	May 09, 2022 10:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Apr 15, 2022 09:16 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	Apr 15, 2022 09:16 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	Apr 15, 2022 09:16 AM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Lauryn Aronson	Mar 08, 2022 08:10 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Mar 01, 2022 08:42 AM	emailed to ask for availability.	Add Attachment
Lauryn Aronson	Feb 22, 2022 04:11 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	Feb 22, 2022 04:07 PM	**email** I was able to pick it up during winter break...However, I might need to schedule a meeting with someone on campus regarding making sure it's all setup correctly...do you think I could do that?	Add Attachment
Lauryn Aronson	Feb 22, 2022 08:43 AM	**This is an outgoing email** Hi Marie, We were just following up with you regarding a service request that we have for you. (#78118) Description: Ipad setup Were you able to pick up the iPad and other equipment? Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Feb 08, 2022 08:54 AM	**This is an outgoing email** Hi Marie, We were just following up with you regarding a service request that we have for you. (#78118) Description: Ipad setup Were you able to pick up the iPad and other equipment? Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Dec 23, 2021 08:56 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Dec 23, 2021 08:56 AM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Dec 23, 2021 08:55 AM	**This is an outgoing email** Hi Marie, We were just following up with you regarding a service request that we have for you. (#78118) Description: Ipad setup We have a computer and equipment for you. When would you be available to come pick it up? The UCS office is closed tomorrow and next week, but we will reopen in January. I hope you are doing well. Thanks, Lauryn Aronson	Add Attachment Public
Elliot Purl	Nov 22, 2021 08:07 AM	**This is an email** Hi Lourdes, I'll swing by UCS this week and pick it up! :), Marie	Add Attachment
John Rushing	Nov 19, 2021 09:55 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Nov 19, 2021 09:55 AM	iPad has been imaged and is ready for delivery.	Add Attachment
Alix Karkanen	Nov 03, 2021 08:34 AM	this comes with a pencil and a smart keyboard that haven't arrived yet, so hold off on delivery until we have those :)	Add Attachment
Alix Karkanen	Nov 03, 2021 08:08 AM	just the ipad 20210461	Add Attachment