Service Request Ticket - # 78119

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2021 08:17 AM
Department Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20200985[Edit Inv] (opens in a new window) Bldg/Room APSC 408
Service Tag DBKF2F3 Description Dell Latitude 5420
Serial No. DBKF2F3 Location Grant Harris

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:CF:C3:9E


Wireless NIC 80:B6:55:94:CC:6C


TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact ahodge17@wou.edu 88925

Tracking

Entered by Date Memo
Alice Hodge
Email

Public

Entered by Date Memo
Alice Hodge Nov 05, 2021 10:15 AM
Status changed from (1) Pending to (5) Completed
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Alice Hodge Nov 05, 2021 10:15 AM
Grant Harris' laptop ended up keeping the WOU# of 20200985[Edit Inv] -> removed & re-added it to the domain today to resolve login issues.
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Monica Valencia Nov 05, 2021 10:11 AM
Task reassigned to Alice Hodge.
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Monica Valencia Nov 04, 2021 04:42 PM
The laptop has the wrong W#. Grant Harris now has the laptop. I have contacted him to let him know that the laptop needs to be renamed and need to have the new W# stickers on it. Joanie has the stickers for it 
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Lourdes Salazar Nov 03, 2021 08:18 AM
Task reassigned to Monica Valencia.
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Elliot Purl Nov 03, 2021 08:17 AM
Contact Info: 88212
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Public
Elliot Purl Nov 03, 2021 08:17 AM
Front desk computer in admissions won't let student 
workers log-in, domain issue, needs to be deleted 
and re-added to the domain. 
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