Service Request Ticket - # 78122

Service Request Information

CONTACT Name Nerz, Andrew   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2021 01:13 PM
Department Natural Science Division Phone 89709
Location Email nerza@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150671[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9RN5JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RN5JB2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2015004715; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009203 JUNE2019;

Wired NIC 18:66:DA:14:14:37


TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public

Entered by Date Memo
Jacob Limas Nov 07, 2022 12:59 PM
Status changed from (1) Pending to (5) Completed
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Jacob Limas Nov 07, 2022 12:58 PM
Relates to 79930
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Jacob Limas Nov 07, 2022 12:58 PM
I did the GFA
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Jacob Limas Nov 02, 2022 11:34 AM
Will complete this, once we get it back
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Jacob Limas Nov 02, 2022 11:34 AM
I went to his office and showed him how to do the 
GFA.
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Jacob Limas Jul 29, 2022 09:28 AM
Task reassigned to Jacob Limas.
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Nathan Camuso Jun 10, 2022 09:56 AM
Task reassigned to UCS Tech.
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Lauryn Aronson May 16, 2022 09:50 AM
78840
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Nathan Camuso Nov 19, 2021 03:41 PM
Swapped it with loaner
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Nathan Camuso Nov 10, 2021 11:20 AM
He said he's fine with us reimaging it, and he's 
fine with us swapping it with a loaner when he's not 
there.
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Lourdes Salazar Nov 08, 2021 10:39 AM
20150671[Edit Inv]
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Nathan Camuso Nov 05, 2021 02:37 PM
Sent email to explain options and get availability
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Nathan Camuso Nov 05, 2021 02:31 PM
Task reassigned to Nathan Camuso.
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Elliot Purl Nov 03, 2021 01:13 PM
****This is an email****
My name is Andrew Nerz (office Maaske #303), and 
my computer has a couple of issues (running 
slowly).  I had contacted purchasing about getting 
it replaced since it's from 2015, but they said 
they aren't replacing that year's model just yet 
and to look into getting it tuned up, so to speak.  
Also, I am unable to print to MT - copier; it 
keeps saying I have the incorrect driver, but it 
won't actually install the correct one, even 
though it keeps trying.
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