Service Request Ticket

Service Request Information

CONTACT	Name	Romine, Jeannie	Date	Nov 04, 2021 01:13 PM
	Department		Phone	88285
	Location		Email	rominej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20150711 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Wyse 5030 PCoiP Zero Client 32MB (256Mb)FLASH
	Serial No.	D9XZV72	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	Microsoft VDA subscription from P0101072, VMWare View Premier with Maint from P0101072
	Wired NIC	00:80:64:EF:04:31

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Nov 05, 2021 04:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Nov 05, 2021 04:24 PM	Jeannie confirmed everything was working just fine	Add Attachment
Monica Valencia	Nov 05, 2021 02:00 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Nov 04, 2021 05:24 PM	This should be fixed now. Emailed Jeannie to verify that Harold is able to login. Once we get a response that its all working properly. The ticket can be closed	Add Attachment
Sam Sevugan	Nov 04, 2021 01:14 PM	**This is an email** Yes this is his primary workstation. I don't know how long this has been going on.	Add Attachment
Sam Sevugan	Nov 04, 2021 01:13 PM	**This is an email** Faculty, Harold Barbee - barbeeh@wou.edu , Facilities Services (Physical Plant) - Room 127. Dell Computer 20150711. 971-240-2955. ERROR MESSAGE: View Connection Server Communication Error. He checked all the connections.	Add Attachment
Sam Sevugan	Nov 04, 2021 01:13 PM	**This is an email** Harold is not able to login on his computer. DELL - 20150711	Add Attachment