Service Request Ticket - # 78128

Service Request Ticket - # 78128

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Service Request Information

CONTACT	Name	Tillinghast-Voit, Tandy	Date	Nov 04, 2021 04:26 PM
	Department	Humanities Division	Phone	89357
	Location		Email	tillingt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160551 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	HS0XMD2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	HS0XMD2	Location	Extra desktop shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	48:4D:7E:D3:7C:49

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Mar 08, 2022 10:18 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lauryn Aronson	Mar 08, 2022 10:18 AM	**This is an outgoing email** Hi Tandy, We were just following up with you regarding a service request that we have for you. (#78128) Description: Flashing power button on computer As we have not heard from you regarding this issue since last November, we are going to close this ticket. If this issue is, in fact, unresolved, or if you have further issues, please contact the UCS Help Desk. We are happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Feb 22, 2022 08:26 AM	**This is an outgoing email** Hi Tandy, We were just following up with you regarding a service request that we have for you. (#78128) Description: Flashing power button on computer We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Feb 01, 2022 08:21 AM	**This is an outgoing email** Hi Tandy, We were just following up with you regarding a service request that we have for you. (#78128) Description: Flashing power button on computer We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Jan 06, 2022 08:38 AM	**This is an outgoing email** Hi Tandy, We were just following up with you regarding a service request that we have for you. (#78128) Description: Flashing power button on computer We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Dec 14, 2021 09:06 AM	**This is an outgoing email** Hi Tandy, We were just following up with you regarding a service request that we have for you. (#78128) Description: Flashing power button on computer We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Nov 15, 2021 09:33 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Nov 15, 2021 09:25 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Nov 15, 2021 09:25 AM	**This is an outgoing email** Hi Tandy, We were just following up with you regarding a service request that we have for you. (#78128) Description: Flashing power button on computer We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Michael Volkmann	Nov 05, 2021 09:18 AM	Checked on 20160551 and it was working fine. Couldn't find any other machines stuck on a Dell menu as described.	Add Attachment
Sam Sevugan	Nov 04, 2021 04:27 PM	**This is an email** So, when I tried logging in, it never got past the "setting up" page with my name. I know this is slower the first time on a machine, but this was 15 minutes. If you come in here, there is another machine next to the center aisle, first row that is in some type of Dell menu, not working, but I don't have time to report more.	Add Attachment
Sam Sevugan	Nov 04, 2021 04:26 PM	**This is an email** The powerlight seems to be flashing on desktop 20160551 if you want to have someone take a peek after 3:50.	Add Attachment