Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Nov 04, 2021 04:49 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160269 (opens in a new window)	Bldg/Room	ACK 169
	Service Tag	GRH4QD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GRH4QD2	Location	Barb Pena, Housing
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66513;
	Wired NIC	18:66:DA:14:D3:E4

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	Nov 05, 2021 01:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Nov 05, 2021 01:30 PM	Gave her a usb - b to usb - a cable to connect peripherals. Webcam works fine now.	Add Attachment
Oneil Miguel	Nov 05, 2021 01:14 PM	Task reassigned to Oneil Miguel.	Add Attachment
Oneil Miguel	Nov 05, 2021 01:01 PM	Available 1 - 3 pm today, 01/05/21.	Add Attachment
Alice Hodge	Nov 05, 2021 11:40 AM	Reached out today requesting availability for troubleshooting!	Add Attachment
Sam Sevugan	Nov 04, 2021 04:55 PM	G chat works too (if you need a quicker way to contact her)	Add Attachment
Sam Sevugan	Nov 04, 2021 04:49 PM	**This is an email** The monitor's number is 20160640 and the computer's number is 20160269. Both belong to Catering and I'll be borrowing them until January.	Add Attachment
Sam Sevugan	Nov 04, 2021 04:49 PM	Contact Info: Antonia Scholerman, scholermana@wou.edu \| 503-838- 8514 \| WUC 210D	Add Attachment Public
Sam Sevugan	Nov 04, 2021 04:49 PM	Antonia Scholerman (student-worker) from Student Engagement is having issues using and getting the webcam to work. I have troubeshooted with her: updated webcam driver, and rolled it back too but it still doesn' t work. She provided screenshots in her emails, and more info can be found there as well.	Add Attachment