Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Nov 05, 2021 08:57 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190858 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	8M7RYY2	Description	Latitude 7300 i5-8265U 13.3in non-touch Display
	Serial No.	8M7RYY2	Location	Nik Tech Laptop
	CPU	Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wireless NIC	4C:1D:96:99:02:78
	Bluetooth NIC	4C:1D:96:99:02:7C
	AUX NIC	98:E7:43:D5:DF:92

TECHS	Submitted by	Alice Hodge	Contact	ahodge17@wou.edu	88925
	Primary Technician		Contact	ahodge17@wou.edu	88925

Entered by	Date	Memo
Alice Hodge			Email Public
Entered by	Date	Memo
Alice Hodge	Nov 08, 2021 11:01 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Alice Hodge	Nov 08, 2021 11:01 AM	Visited today and set up the monitors! :)	Add Attachment
Lauryn Aronson	Nov 08, 2021 10:05 AM	Task reassigned to Alice Hodge.	Add Attachment
Lauryn Aronson	Nov 08, 2021 08:26 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Nov 08, 2021 08:26 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Nov 08, 2021 08:26 AM	**email from me** Good Morning, We have a ticket for you regarding the setup of two monitors. When would you be available for a student technician to come by? Thank you, Lauryn Aronson UCS Student Tech.	Add Attachment
Alice Hodge	Nov 05, 2021 08:57 AM	Contact Info: Morgan Harris - harrism@wou.edu	Add Attachment Public
Alice Hodge	Nov 05, 2021 08:57 AM	Morgan Harris - new staff at Advancement & WOU Foundation in Cottage 222 is requesting help setting up two external monitors. Monitors are 20130896 & 20090060 (20090060 needs a DVI cable). Contact is harrism@wou.edu.	Add Attachment