Service Request Ticket

Service Request Information

CONTACT	Name	Braun, Debbie	Date	Nov 05, 2021 12:56 PM
	Department	College of Liberal Arts and Sciences	Phone	14220
	Location		Email	braund@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140883 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 6500/DN Color Printer
	Serial No.	SYXE147777	Location	PDR
	Model	6500/DN	Hostname	lasdeansoffice.wou.edu
	Notes	600dpi x 600dpi (B&W), 600dpi x 600dpi (color), 24ppm (B&W), 24ppm (color), 250sheet(s) Capacity, Legal (8.5 in x 14 in), USB Type B, RJ-45, 256MB Installed RAM, 768MB Maximum RAM, 1 Year Warranty; ALSO on P0097922 Xerox 250-Sheet Feeder #097S04070 IP:140.211.76.13	Ink/Toner Refill	Xerox Black High Capacity Toner #106R01597, Xerox Cyan Standard Toner #106R01591, Xerox Magenta Standard Toner #106R01592, and Xerox Yellow Standard Toner #106R01593
	Wired NIC	9C:93:4E:5E:4E:E6

TECHS	Submitted by	Jennie Yang	Contact	ryang16@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	Nov 10, 2021 12:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Nov 05, 2021 03:13 PM	Reinstalled Drivers and prints fine now.	Add Attachment
Oneil Miguel	Nov 05, 2021 02:07 PM	Task reassigned to Oneil Miguel.	Add Attachment
Jennie Yang	Nov 05, 2021 12:56 PM	Debbie Braun over at Bellamy Hall (Dean's Office: Trying to install the printer driver to print and connect to 20140883 but every time she installs the green line goes half way through, but stops installing. So it just keeps prompting her to install it, but when she tries to install it cuts off before completion. Told her to print a test page while on call and it went through the same thing.	Add Attachment