Service Request Ticket - # 78138

Service Request Ticket - # 78138

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Service Request Information

CONTACT	Name	Carrillo, Luanne	Date	Nov 05, 2021 03:15 PM
	Department	Multicultural Student Services	Phone	89233
	Location		Email	carrillol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150087 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro Retina 15.4in #Z0RG
	Serial No.	C02QC0Z5G8WM	Location	PDR
	CPU	Intel Core i7(2.5GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2015004715, Adobe CC2015* named user(renewed MAY2016), Vectorworks 2016 upgrade(previous 2013) single user stand-alone license(NOT LAB LICENSE) from P0101656 AUG2016; AnimationWorks v1.3.9 add-on for Vectorworks2016 VISA2016005812 order8609 OCT2016
	Wireless NIC	AC:BC:32:97:11:FB
	Bluetooth NIC	AC:BC:32:97:11:FC

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	ahodge17@wou.edu	88925

Tracking

Entered by	Date	Memo
Alice Hodge			Email Public
Entered by	Date	Memo
Oneil Miguel	Mar 15, 2022 02:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Mar 15, 2022 02:56 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Oneil Miguel	Mar 15, 2022 02:56 PM	Loaner has been returned and inventory updated.	Add Attachment
Alice Hodge	Feb 03, 2022 10:11 AM	Status changed from (7) Waiting for Contact to (4) On Hold	Add Attachment
Alice Hodge	Jan 24, 2022 04:06 PM	left this open because I was waiting on the macbook return; but have a feeling that mss called and said it had already been returned. gonna look into this to make sure we have the right info and finish up this ticket!	Add Attachment
Alice Hodge	Nov 30, 2021 04:41 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Alice Hodge	Nov 30, 2021 04:41 PM	just to clarify, 20131010 is unrelated and just a typo!	Add Attachment
Alice Hodge	Nov 30, 2021 04:35 PM	the repair from SR 78137 has been completed and delivered, but still waiting on the return of 20150087. they should be either dropping it off or calling us to pick it up soon! :)	Add Attachment
Alice Hodge	Nov 30, 2021 04:23 PM	Task reassigned to Alice Hodge.	Add Attachment
Moshe Martinez	Nov 09, 2021 12:20 PM	She should be returning this soon.	Add Attachment
Sam Sevugan	Nov 05, 2021 03:26 PM	This is being loaned while SR 78137 is being worked on.	Add Attachment
Sam Sevugan	Nov 05, 2021 03:15 PM	Was Inventory updated: Yes	Add Attachment Public
Sam Sevugan	Nov 05, 2021 03:15 PM	Was this added to Loaners-n-Checkouts app: Yes	Add Attachment Public
Sam Sevugan	Nov 05, 2021 03:15 PM	Loaning macbook while cracked internal screen dell laptop is being assessed and worked out. Included: 20131010, apple charger, and laptop bag	Add Attachment