Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Nov 08, 2021 12:06 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200365 (opens in a new window)	Bldg/Room	WUC 202
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	C02DQ182Q05N	Location	FREEDOM CENTER STUDENT STATION
	CPU	1.4GHz quadcore 8thgeneration Intel Core i5
	OS	Unknown	Software
	Wireless NIC	C4:91:0C:B4:71:61
	Bluetooth NIC	C4:91:0C:B6:FF:5E

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	ahodge17@wou.edu	88925

Entered by	Date	Memo
Alice Hodge			Email Public
Entered by	Date	Memo
Alice Hodge	Jan 27, 2022 01:21 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Alice Hodge	Jan 27, 2022 01:21 PM	dropped off on 1/25; + configured admin rights + added FC-FreedomCenter printer closing!	Add Attachment
Alice Hodge	Nov 29, 2021 12:54 PM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Lourdes Salazar	Nov 24, 2021 09:43 AM	Hello! We have a laptop here at UCS for the freedom center ready to go! This can be picked up in our office anytime 8-5 Monday-Friday. If you would like this delivered then we can arrange a time to make that happen we will just need your availability. Let me know how you would like to proceed! Best, Lourdes	Add Attachment
Alice Hodge	Nov 18, 2021 02:43 PM	Task reassigned to Alice Hodge.	Add Attachment
Alice Hodge	Nov 18, 2021 02:43 PM	Task reassigned to Alice Hodge.	Add Attachment
Alice Hodge	Nov 18, 2021 02:43 PM	Ready for delivery unless they need special software; Makana (or another staff member) should be added as admin upon delivery/pickup. Contacted regarding availability and the above!	Add Attachment
Lauryn Aronson	Nov 15, 2021 09:23 AM	looks like john imaged this last week. sitting on counter in 008	Add Attachment
Joanie Kinnaman	Nov 08, 2021 12:09 PM	Contact Info: Makana Ripley, mwaikiki18@mail.wou.edu 8-9511	Add Attachment Public