Status changed from (4) On Hold to (5) Completed

Status changed from (1) Pending to (4) On Hold

related ticket: 78283 
- was about info desk id card printer not working, but it's been fixed!

seems like there's no other issues so far;
leaving this ticket and 78283 open until friday (12/3) to monitor for any issues before marking as completed :)

Priority changed from (1) Highest Priority to (3) Priority.

To minimize downtime, the plan is to swap the hdds of the current info desk computer with an alternate drive to try to resolve the performance issues.

I've already prepared a computer of the same model with DSControlpoint installed, but AssureID can't be installed until the swap. During the swap is when we'll remove the license on the current info desk computer before swapping the drives and installing it on the new hdd.  

Reached out to discuss if they wanted to perform the swap before the weekend, but didn't hear back so we're gonna try to get it done monday :)

i went over there.

one supervisor was gone and the other in a meeting. it sounds like the computer is just running slow.
they might have been shutting it off at night, which might have prevented updates, which might be the problem?

butttt the student workers won't be able to do their job if we take their computer or even just have it spend time updating. so we have few options here. 

i still need to talk to john about this; a possibility could be installing software on a loaner and taking the wuc computer back to the office. but there would probably be issues with licenses, etc.
there might be more, but the two software on the computer i know about are the id one and one that allows them to access cameras. 

the student worker i talked to said the computer was old; it had been there since she started working in 2015 (...which i doubt is true because it's at 2018 computer... but it was probably switched out when she wasn't there.)

anyway. yeah. 

contacts to discuss options with:
sarah lockwood (direct supervisor, first contact)
patrick moser

****This is an email****
It would also need to be set up for printing to Tank 
and Zippy within our office.

****This is an email****
The CPU at the Information Desk in the Werner 
University Center is running slow. WOU#20181480.
It takes a long time to login and load everything. 
In addition, all the internet search engines 
(Chrome, Firefox and Internet Edge) take a long 
time to load as well as Assure ID card software. 
Sometimes Assure ID has to be exited a couple 
times before it loads on a 3rd or 4th time. This 
is for all student employees that use this 
computer.

Please have a tech come out to take a look at the 
computer. We have big events on Friday and 
Saturday this week, that will be important for 
this computer to be running well.