Service Request Ticket - # 78181

Service Request Ticket - # 78181

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Service Request Information

CONTACT	Name	Smith, Michael	Date	Nov 11, 2021 09:31 AM
	Department		Phone	88043
	Location		Email	smithmj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20210393 (opens in a new window)	Bldg/Room	TODD 109
	Service Tag		Description	Xerox VersaLink C7000/DN Color Duplex Network Laser Printer
	Serial No.	6UA329199	Location	Michael Elliot
	Model	C70000	Hostname	cpc-wallpaper
	Notes		Ink/Toner Refill
	Wired NIC	9C:93:4E:92:9E:C0

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Jan 31, 2022 03:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Jan 31, 2022 03:23 PM	Printer has been setup and tested.	Add Attachment
Monica Valencia	Jan 26, 2022 08:40 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Monica Valencia	Jan 21, 2022 03:39 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Monica Valencia	Jan 21, 2022 03:39 PM	Xerox came today to replace the fuser. Printer seems to be working now. Need to finish setting it up	Add Attachment
Monica Valencia	Jan 18, 2022 12:17 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Monica Valencia	Jan 18, 2022 12:17 PM	Called Xerox again. Said that they are waiting for a part before a technician comes. Should have a technician reaching out in 24 hours.	Add Attachment
Monica Valencia	Jan 03, 2022 03:46 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Monica Valencia	Jan 03, 2022 03:46 PM	Call Xerox today to get an update on this. They said I should get an update within 48 hours.	Add Attachment
Monica Valencia	Dec 06, 2021 10:19 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Monica Valencia	Dec 03, 2021 09:24 AM	Having a technician come take a look at the printer. Getting a default/error code 010-331. Xerox Ref# 25832158	Add Attachment
Monica Valencia	Dec 01, 2021 09:08 AM	**This is an outgoing email** Hi Michael, I need some additional information regarding service request #78181 Description: W#20210393 install in Old Ed 201 where it can be easily shared I'm Monica from UCS. I am working on setting up your printer. It looks like this is a new printer do you have a specific place you are wanting the printer? What department are you with/ where are you located? Best, Monica	Add Attachment Public
Monica Valencia	Nov 23, 2021 03:17 PM	Task reassigned to Monica Valencia.	Add Attachment
Lauryn Aronson	Nov 15, 2021 11:59 AM	message from joanie outside your office is a monster printer with plastic and the work order	Add Attachment