Service Request Ticket - # 78204

Service Request Information

CONTACT Name Fruit, Julia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 11, 2021 02:58 PM
Department Creative Arts Phone 88461
Location Email fruitj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20140337[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description HP Officejet Pro 8100 Color Inkjet ePrinter #CM752
Serial No. CN48QFV10S Location PDR pile!

Model CM752A Hostname
Notes Up To 20 ppm Black/16 ppm Color Borderless Printing Up To 8.5x11" Automatic Duplex Printing Ethernet & Wi-Fi Connectivity Print From Mobile Devices ePrint Compatible W-Fi; HP Officejet Pro 8100 ePrinter AC power Supply charger cable cord from VISA2016005903 NOV2016 order9498 Ink/Toner Refill BLK-HP950 Colors-Cyan, Magenta and yellow HP951

Wired NIC A0:2B:B8:67:09:4B


Wireless NIC C4:34:6B:10:60:DE

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Nov 29, 2021 02:40 PM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Nov 29, 2021 02:40 PM 
Reimaged the computer and the printer finally prints to it. Both PC 
and Printer is now back at the box office.
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Oneil Miguel Nov 29, 2021 09:52 AM 
PC is super slow, can't even log in. Julia agreed for me to take it and 
reimage it. Needs it by Tuesday (11/30/21) Noon.
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Monica Valencia Nov 19, 2021 09:29 AM 
Printer is in ITC 007
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Monica Valencia Nov 19, 2021 09:28 AM 
Duplicate request 78249
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Monica Valencia Nov 18, 2021 04:23 PM 
Julia emailed us again. I went to take a look but no luck printing. She will be there tomorrow (Friday) so that we can take a look at it again.
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Oneil Miguel Nov 12, 2021 02:55 PM 
Uninstalled and reinstalled drivers. Still does not 
print. Will go back on Monday (11/15/21) to try and 
resolve the issue.
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Oneil Miguel Nov 12, 2021 08:18 AM 
Task reassigned to Oneil Miguel.
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Sam Sevugan Nov 11, 2021 02:58 PM 
****This is an email****
Yes, I tried rebooting the computer and the 
printer, I reinstalled the device driver, and it 
looks like the printer is showing up but it keeps 
saying the device driver is out of date. 

The printer number is 20140337[Edit Inv] and the computer 
number is 20130893[Edit Inv]. They are both in RA 101. I 
won't be in the rest of the day but I'll be back 
tomorrow at 9am!
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Sam Sevugan Nov 11, 2021 02:58 PM 
****This is an email****

I'm having issues getting our box office computer 
to talk to a new printer we put in. I tried to 
look it up and add it manually but the exact 
printer type is not showing up. This computer is 
in RA 101.
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