Service Request Ticket - # 78206

Service Request Information

CONTACT Name Larson, Kristen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 12, 2021 09:44 AM
Department Graduate Studies Phone 88597
Location Email larsonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20190709[Edit Inv] (opens in a new window) Bldg/Room AD 206
Service Tag 4DBN513 Description OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
Serial No. 4DBN513 Location General Student Worker Station (Non-GFA)

CPU Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2019009325;

Wired NIC E4:54:E8:82:07:0B


TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact ahodge17@wou.edu 88925

Tracking

Entered by Date Memo
Alice Hodge
Email

Public

Entered by Date Memo
Alice Hodge Feb 10, 2022 01:01 PM
Status changed from (6) Ready to Deliver to (5) Completed
Add Attachment
Alice Hodge Feb 10, 2022 01:01 PM
delivered today, it'll be moved in the future when graduate studies & research moves upstairs but no ETA on that.
Add Attachment
Alice Hodge Feb 07, 2022 11:33 AM
Status changed from (1) Pending to (6) Ready to Deliver
Add Attachment
Alice Hodge Feb 07, 2022 11:33 AM
software is all installed and computer is fully updated, will deliver tomorrow!
Add Attachment
Alice Hodge Feb 01, 2022 04:55 PM
Status changed from (7) Waiting for Contact to (1) Pending
Add Attachment
Alice Hodge Feb 01, 2022 04:55 PM
will check to ensure office/adobe/zoom is on the tower as requested although they should be included in the image.

looks like the department is moving soon, so they asked to postpone delivery until afterwards. 
asked them to just reach out when they were ready, but if we don't hear back i'll follow up :)
Add Attachment
Alice Hodge Feb 01, 2022 02:59 PM
Status changed from (1) Pending to (7) Waiting for Contact
Add Attachment
Alice Hodge Feb 01, 2022 02:52 PM
updated today and checked admin rights, looks good to go so i reached out to Kristen via email
regarding if there's any software needs / availability for delivery :)

note: Kristen is listed as the contact so i reached out to her, but it's Dr. Fouts' computer so if the preference
is to reach out to her directly i will update accordingly
Add Attachment
Alice Hodge Jan 31, 2022 09:16 AM
defective part packed and sent out to be returned to dell; usps tracking # 9202 3946 5301 2454 9568 38
Add Attachment
Lauryn Aronson Jan 31, 2022 08:43 AM
Task reassigned to Alice Hodge.
Add Attachment
Alice Hodge Jan 27, 2022 04:59 PM
the package and packing slip are on my desk in itc 007! :)
Add Attachment
Alice Hodge Jan 27, 2022 04:50 PM
Status changed from (4) On Hold to (1) Pending
Add Attachment
Alice Hodge Jan 27, 2022 04:50 PM
new gpu came in and has been installed, packed up the old one and it's ready to be returned.
Add Attachment
Lauryn Aronson Jan 12, 2022 08:55 AM
Status changed from (1) Pending to (4) On Hold
Add Attachment
Lauryn Aronson Jan 04, 2022 08:00 AM
when i came in today, the computer was in sleep mode as usual, but the fan was making noises. it's quiet, but it's stopping for a few seconds and then running harder than usual. it sounds like the fan is dying. additionally, the screen is black; i can still see the apps, etc., but there is no background picture.
Add Attachment
Lauryn Aronson Dec 23, 2021 03:59 PM
it's been running (playing videos) all day. if i lean close to the computer, i can hear the fan, and it is louder than normal. but i don't think it is obtrusively noisy, and the computer has not crashed.

the computer is under warranty until 12-22. will talk to monica about this later to see what she suggests. 
Add Attachment
Lauryn Aronson Dec 23, 2021 10:49 AM
i am reexamining this computer. i've been running a video for 20-30 minutes and haven't heard the fan or had the computer shut off.
Add Attachment
Lauryn Aronson Nov 22, 2021 12:08 PM
computer could use a new fan. seems to be running fine in general otherwise. video card tests came back fine, no problems. but video card fan is being noisy, etc. not continuous issues, but def being angry. computer is sitting on my desk.
Add Attachment
Lauryn Aronson Nov 22, 2021 09:53 AM
yeah, the power strip died. that, at least, was not a computer issued. but the fan sounds like death. going to open up the computer to double-check it is the same fan i am thinking of
Add Attachment
Lauryn Aronson Nov 22, 2021 09:39 AM
plugged it in to look at it; it died within a few minutes

fan definitely could use replacing or something. 
not sure what's up; haven't seen this before. 
computer just won't turn on now. 
Add Attachment
Elliot Purl Nov 17, 2021 02:20 PM
Status changed from (7) Waiting for Contact to (1) Pending
Add Attachment
Elliot Purl Nov 17, 2021 02:17 PM
Dropped off
Add Attachment
Lauryn Aronson Nov 15, 2021 08:13 AM
Status changed from (1) Pending to (7) Waiting for Contact
Add Attachment
Lauryn Aronson Nov 12, 2021 10:28 AM
Task reassigned to Lauryn Aronson.
Add Attachment
Lauryn Aronson Nov 12, 2021 10:28 AM
called to ask if she could bring it over, it looks like the computer is still under warranty so i assumed we could order a fan for her. 

offered a loaner but she's hoping to borrow a dock or a cord or something for the interim while we work on her computer. it sounds like she wants to be able to hook her macbook pro up to a monitor. need to ask john what we can do about this.
Add Attachment
Elliot Purl Nov 12, 2021 09:44 AM
****This is an email****
Our Dean of Graduate Studies and Research has been 
having a lot of problems with her computer 
20190709[Edit Inv].

It will start making a loud fan noise and then it 
will just shut down. This will happen under random 
circumstances, even after it has just been 
restarted. Sometimes it requires to be unplugged 
before it will turn back on.
Add Attachment