Status changed from (2) Scheduled to (5) Completed

Status changed from (6) Ready to Deliver to (2) Scheduled

Status changed from (1) Pending to (6) Ready to Deliver

computer is ready with basic image.

SSHD with old data is currently left unplugged in the desktop.

Replaced the graphics card with a spare graphics card from a different similar vintage desktop.

now for some reason it keeps on black screening and reloading windows desktop...

tried cloning and failed

Priority changed from (4) Moderate Priority to (3) Priority.

Status changed from (7) Waiting for Contact to (1) Pending

email I sent to Jeff 03/20/2024:
I am sorry you are having issues with your 
computer.  We still would like to schedule you for 
the hard drive NVMe replacement.  The people on 
campus that have had their hard drive replaced are 
very happy with that.
Currently, we are not replacing 2018XXXX machines 
as of yet.  But it was not our decision to go 
solely laptop.  It was the administration office 
that determined that.  So we can not replace your 
computer with a tower.  IF you are determined to 
get a tower, I suppose your department could fund 
it.  But UCS does not purchase towers for staff 
anymore.
At this time, please work with our techs to get 
that hard drive replaced and we will go from 
there.
Thanks,Joanie

I was hoping you could take a look at this for me and tell me if desktop upgrades were something we would consider.

****outgoing****

Hello Jeff,

I wanted to circle back to this - if you have any questions, please feel free to ask!

-Jack Martinis, UCS Tech.

****outgoing****

Hello Jeff,

Our current setups we offer are a macbook or dell laptop setup. Each GFA setup comes with a new laptop, keyboard/mouse combo, and monitor. For a dell setup, we use the monitor as the docking solution as the new monitors have a plethora of ports for connectivity. On a macbook setup, we still offer a docking station as I/O on a macbook is quite limited. I am unsure if we are offering new desktops for special cases, and anything else would have to be purchased by the department I believe. 

These setups in essence work just like a desktop, and if you don't move your computer around you may not notice the difference. I am unsure what WOU monitor(s) you are currently using, but if you are using one and it is an older one you may be able to keep it alongside the new monitor for a dual monitor setup if it's older than a 2014 or so.

-Jack Martinis, UCS Tech.

****This is an outgoing email****
Hi Jeffrey,

I need some additional information regarding service request #78208

Description: 2018 Computer is  extremely slow replace with NVME

I was wanting to check with you if it was okay to close this service request. Asides upgrading to a new computer, our current upgrade SSD's to speed up the hard drive are $27 for a 500gb model. 

Let me know if this is something you are interested in,

-Jack Martinis, UCS Tech.

****This is an outgoing email****
Hi Jeffrey,

I need some additional information regarding service request #78208

Description: 2018 Computer is  extremely slow replace with NVME

I was wanting to check back in on this with you; were you interested in exploring some of the available avenues for upgrading this PC now? I believe it may qualify for an upgrade.

-Jack Martinis, UCS Tech.

Status changed from (1) Pending to (7) Waiting for Contact

****This is an outgoing email****
Hi Jeffrey,

I need some additional information regarding service request #78208

Description: 2018 Computer is  extremely slow replace with NVME

Yes, there was recommendation to upgrade the PC with a faster hard 
drive. Upon reviewing this request, we may have two options: If you 
need the machine for use before next month, we can install an NVME 
drive in the computer. However, because this computer is a 2018, 
next month in July you would be able to submit a GFA request for a 
whole new computer altogether. Let me know what works best for 
you, 

-Thanks
-Jack Martinis, UCS Tech.

****This is an outgoing email****
Hi Jeffrey,

I need some additional information regarding service request #78208

Description: 2018 Computer is  extremely slow replace with NVME

Were you still needing this issue taken care of? The service request 
was made some time in 2021, just thought I would check in and see 
what the status was on that. 

-Thanks
-Jack Martinis, UCS Tech.

He didn't respond to any emails that were sent, it 
might be better to call him or find him during 
office hours. He might respond over the summer, I 
recommend emailing him next week since school will 
officially be over.

(still needs to be done)

Task reassigned to UCS Tech.

Task reassigned to Oneil Miguel.

****This is an outgoing email****

Hi Jeff,

We'll be able to do it early next week for you and 
we shouldn't even need to take your machine to do 
it. Since we are swapping the hard drives, if you 
have anything that you need to keep off of your 
old machine you will want to save it in the T-
drive or onto an external hard drive. let me know 
if you need to save anything off of your computer 
and if not we can get that swapped out on monday.

Thanks,
Justin

****This is an outgoing email****
Hi Jeffrey,

We were just emailing you regarding a service 
request that we have for you. (#78208)

2018 Computer is  extremely slow replace with NVME

Would it be possible to replace your hard drive 
sometime during spring break with a new one? This 
should help speed up your computer drastically and 
wouldn't take long to be done.
 

Thanks,
Justin Cope