Service Request Ticket - # 78213

Service Request Information

CONTACT Name Barnes, Marion   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 12, 2021 03:18 PM
Department Strategic Communications & Marketing Phone 89329
Location Email barnesm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20200229[Edit Inv] (opens in a new window) Bldg/Room ITC 104
Service Tag Description Apple 21.5-inch iMac with Retina 4K Display #Z148
Serial No. C02DJ1TQ07F6 Location Back Room Printer Computer

CPU Unknown


OS Unknown Software

Wired NIC 18:7E:B9:09:E1:78


Wireless NIC 14:7D:DA:68:E7:E5


Bluetooth NIC 14:7D:DA:25:81:BD

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Dec 14, 2021 02:44 PM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Dec 14, 2021 02:43 PM 
New hire will be in office around Jan. 3. Everything 
is setup and ready to go, just need for him to login 
to make admin. Otherwise, this ticket is complete.
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Oneil Miguel Dec 14, 2021 02:41 PM 
See SR Ticket# 78456.
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Oneil Miguel Nov 24, 2021 01:01 PM 
The iMac is in the new office now, but will setup later. They informed 
me that the new hire won't be in until January 2022, so setup will take 
place around that time frame.
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Oneil Miguel Nov 17, 2021 12:50 PM 
The computer is an iMac. WOU # 20200229[Edit Inv]. In the office now for 
reimaging.
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Oneil Miguel Nov 12, 2021 04:37 PM 
Task reassigned to Oneil Miguel.
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Sam Sevugan Nov 12, 2021 03:18 PM 
The computer WOU# is incomplete so just look out for 
the monitor
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Sam Sevugan Nov 12, 2021 03:18 PM 
****This is an email****
Hey there! We are here regular business hours, so 
someone could come work on the computer at any 
time. The computer number is 2020229 and the extra 
monitor is 20110236[Edit Inv]. Again, moving from Todd 119 
to Todd 121.

The phone number will be 8-8813.

The new hire doesn't have a V-number quite yet.

Marion
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Sam Sevugan Nov 12, 2021 03:18 PM 
****This is an email****
Hey there,
MarCom has hired a new senior graphic designer, 
and we need to have what was formerly Kent St. 
Clair's computer setup moved from his office in 
Todd 119 to Todd 121 (just down the hall).

The computer also needs to be swept of Kent's 
documents or whatever it is we do to "scrub" 
machines between one user and the next.

His phone number also will be reassigned to the 
new person and new office.

Please let me know what further information  I can 
provide!
Marion
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