Service Request Ticket - # 78216

Service Request Information

CONTACT Name Catto, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 12, 2021 03:43 PM
Department Strategic Communications & Marketing Phone 88163
Location Email cattol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181422[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 27-inch iMac with Retina 5K display #Z0VQ
Serial No. D25YQ0VYJV3X Location PDR

CPU intel i5 (3.0 GHz, 6-Core, 8th GEN)


OS MAC OS X 10.14 (Mojave) Software Adobe CC desktop Suite 201* SHARED DEVICE LICENSE JUNE2019;

Wired NIC 38:F9:D3:08:C8:A2


Wireless NIC 38:F9:D3:8F:C8:4F


Bluetooth NIC 38:F9:D3:8B:D9:96

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Nov 22, 2021 10:53 AM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Nov 22, 2021 10:52 AM 
Updated inventory and spreadsheet.
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Oneil Miguel Nov 22, 2021 10:44 AM 
Returned 20181422[Edit Inv] and brought back 20141293[Edit Inv] to ITC 008.
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Oneil Miguel Nov 19, 2021 10:32 AM 
Swapped 20181422[Edit Inv] with Loaner 20141293[Edit Inv]. iMac is on 
reimaging desk.
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Oneil Miguel Nov 19, 2021 09:59 AM 
Preparing the loaner right now. Will be over at 10:15 to swap Macs.
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Elliot Purl Nov 19, 2021 09:17 AM 
****This is an email****
Thank you! The computer is still in our office. If 
someone plans to pick it up for reimaging, we'll 
be here until 5pm today. Or next week that office 
is generally open/unlocked 8-5.
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Elliot Purl Nov 19, 2021 09:09 AM 
User emailed to check in, I told her it's been 
looked at and we will contact her when we have an 
update
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Oneil Miguel Nov 15, 2021 11:41 AM 
Went over in the morning to check it out. The iMac was able to get to 
Disk Utility, went through First Aid but still stuck on startup screen. 
Reset the p-ram, v-ram, and SMC, still stuck on startup screen. Need 
to bring it in for reimaging.
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Oneil Miguel Nov 15, 2021 08:45 AM 
Task reassigned to Oneil Miguel.
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Sam Sevugan Nov 12, 2021 03:43 PM 
****This is an email****
Hi Jennie,
Thanks for the reply. The student came in at 9am 
today and found the computer like that, so it's 
been 2.5 hours so far. And the bar below the Apple 
sign was full/solid white when he found it and it 
still is (as opposed to partially filled in like 
it was in the midst of an update.
Thanks,
Lisa
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Sam Sevugan Nov 12, 2021 03:43 PM 
****This is an email****
Good morning,
One of our students is experiencing an issue with 
Mac #20181422[Edit Inv]. He wasn't able to reach the login 
screen because it's stuck on the Apple loading 
screen with the white bar like it's updating. He 
tried a hard reset and it went back to the loading 
screen.

The computer is located in Todd Hall 127—it's the 
first computer you see when entering that room 
(facing the door).

Thanks!
Lisa
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