Service Request Ticket - # 78224

Service Request Information

CONTACT Name Peralta Cortez, Rosario   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 15, 2021 09:47 AM
Department Writing Center Phone 88640
Location Email cortezm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200872[Edit Inv] (opens in a new window) Bldg/Room HL
Service Tag Description Apple 13-inch MacBook Pro #Z11B
Serial No. SC02FX4LWQ05N Location Claudia Ortiz Gajardo

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC 3C:06:30:12:F6:11


Bluetooth NIC 3C:06:30:16:87:D6

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Joanie Kinnaman Dec 14, 2021 12:38 PM 
INV# 2021-0324
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Oneil Miguel Dec 08, 2021 03:17 PM 
Status changed from (2) Scheduled to (5) Completed
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Oneil Miguel Dec 08, 2021 03:17 PM 
Delivery and setup completed.
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Oneil Miguel Dec 03, 2021 03:42 PM 
Rescheduled for Monday(12/6/21).
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Alice Hodge Dec 01, 2021 04:35 PM 
Task reassigned to Oneil Miguel.
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Alice Hodge Dec 01, 2021 04:34 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Alice Hodge Dec 01, 2021 04:34 PM 
should be getting delivered tmrw (12/2) by oneil :)
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Alice Hodge Nov 29, 2021 12:55 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Alice Hodge Nov 29, 2021 12:55 PM 
reached out on 11/24 asking if they needed any specialized software / availability for delivery!

it's ready to go otherwise :)
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Alice Hodge Nov 24, 2021 09:54 AM 
Task reassigned to Alice Hodge.
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John Rushing Nov 16, 2021 03:54 PM 
Imaging in ITC 007
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Alix Karkanen Nov 15, 2021 09:47 AM 
laptop 20200872[Edit Inv]
doc 20210368[Edit Inv]
mon 20200776[Edit Inv]
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