Service Request Ticket - # 78237

Service Request Ticket - # 78237

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Service Request Information

CONTACT	Name	Morgan, Samantha	Date	Nov 16, 2021 04:21 PM
	Department		Phone	89484
	Location		Email	morgansam@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20190746 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	H4N7B03	Description	Dell Wyse 5030 PCoiP Zero Client 32MB (256Mb)FLASH
	Serial No.	h4n7b03	Location	ITC 002 LAB replacement
	CPU	Unknown
	OS	Unknown	Software	Microsoft VDA subscription from UCS2019010278, VMWare Academic Horizon Enterprise and SSA licensing from previous TC these are replacing;
	Wired NIC	E4:54:E8:35:DC:27

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Dec 03, 2021 09:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Nov 18, 2021 01:37 PM	*Email* I was able to log in this morning, so I thought you had fixed it. I don't know what the deal is with that computer. It's been nothing but problems all term. Samantha Morgan	Add Attachment
Monica Valencia	Nov 17, 2021 03:50 PM	**This is an outgoing email** Hi Samantha, I need some additional information regarding service request #78237 Description: ITC 002 Instructor station down I'm Monica with UCS. I see that you are having issues with logging on in ITC 002. Do you have time to meet with me so that we can try to get you logged in without an errors? Please let me know what day and time works best for you. Best, Monica	Add Attachment Public
Monica Valencia	Nov 16, 2021 04:59 PM	Task reassigned to Monica Valencia.	Add Attachment
Sam Sevugan	Nov 16, 2021 04:50 PM	**This is an email** This is what it says when I try to log in: The error that pops up says "unable to connect (0x1002). Please contact your IT administrator." Last time it said this, they tried resetting it, which didn't work. The tech was able to log in, though. They checked my username and there wasn't a problem - I was able to log into one of the other stations, and when they switched the box I could log in just fine	Add Attachment
Sam Sevugan	Nov 16, 2021 04:25 PM	Saw in inventory the instructor station has been replaced before, the same error is happening according to her, I asked her what error is occurring and am waiting for reply. She has a class in the morning 11/17 and would like a tech to assist.	Add Attachment
Sam Sevugan	Nov 16, 2021 04:21 PM	**This is an email** It's 20190746. I really need it to work for my morning classes tomorrow - if that is at all possible.	Add Attachment
Sam Sevugan	Nov 16, 2021 04:21 PM	**This is an email** Good afternoon! The instructor computer isn't working again. It's the same error as last time. Last time they had to replace vdi box.	Add Attachment