Service Request Ticket - # 78240

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 17, 2021 09:08 AM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160998[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag 1584LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 1584LH2 Location Extra desktop shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFER: DegreeWorks (Scribe, SecureCode, Transit); PL SQL Developer license;

Wired NIC 50:9A:4C:45:F2:E8

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact ahodge17@wou.edu 88925

Tracking

Entered by Date Memo
Alice Hodge
Email

Public
Entered by Date Memo
Alice Hodge Nov 19, 2021 02:21 PM 
Status changed from (1) Pending to (5) Completed
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Alice Hodge Nov 19, 2021 02:21 PM 
reseated the hdd in 20160998[Edit Inv] and it booted fine after!

if there are any problems in the future, it seems like the bios caught a problem with the hdd once in the past so i'd probably recommend replacing it at that point
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Lourdes Salazar Nov 17, 2021 09:36 AM 
Task reassigned to Alice Hodge.
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Elliot Purl Nov 17, 2021 09:08 AM 
Contact Info: Travis Tyler ext. 89369
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Public
Elliot Purl Nov 17, 2021 09:08 AM 
Personal work computer, no bootable devices found 
error, needs it fixed asap
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