Service Request Ticket

Service Request Information

CONTACT	Name	Singson, Beeb	Date	Nov 17, 2021 11:16 AM
	Department	Natural Science Division	Phone	89274
	Location		Email	singsonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210100 (opens in a new window)	Bldg/Room	NS 113
	Service Tag	15WL1J3	Description	Dell Latitude 5420 with Dell Pro Briefcase
	Serial No.	15WL1J3	Location	Beeb Singson - Verify
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	A0:29:19:04:C1:8C
	Wireless NIC	F4:7B:09:45:BD:D9

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Dec 14, 2021 12:46 PM	inv#2021-0325	Add Attachment
Oneil Miguel	Nov 22, 2021 08:15 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Oneil Miguel	Nov 19, 2021 04:39 PM	Delivered his setup at 2:34pm. Old computer is under 2 weeks counter.	Add Attachment
Lauryn Aronson	Nov 19, 2021 11:32 AM	Task reassigned to Oneil Miguel.	Add Attachment
Lauryn Aronson	Nov 19, 2021 11:32 AM	89274 available after 2:30 this afternoon	Add Attachment
Alice Hodge	Nov 18, 2021 04:01 PM	Wanted to clarify 20210100 is moved in AD and the setup is ready to be delivered tomorrow!	Add Attachment
Lauryn Aronson	Nov 18, 2021 09:15 AM	available 1 or 2 tomorrow. not sure if he needs specialty software; forgot to ask on the phone. john hasn't moved him in ad yet.	Add Attachment
John Rushing	Nov 18, 2021 08:43 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
John Rushing	Nov 18, 2021 08:43 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Nov 18, 2021 08:43 AM	Computer is ready for delivery in back hallway with monitor and dock.	Add Attachment
John Rushing	Nov 18, 2021 08:42 AM	Computer has been moved in AD.	Add Attachment
John Rushing	Nov 18, 2021 08:42 AM	Beeb has been made an admin.	Add Attachment
John Rushing	Nov 17, 2021 11:27 AM	Prepping laptop in ITC 007.	Add Attachment
Alix Karkanen	Nov 17, 2021 11:16 AM	laptop 20210100 doc 20200931 mon 20200780	Add Attachment