Service Request Ticket - # 78248

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 18, 2021 08:37 AM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150766[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag GQ7JJB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. GQ7JJB2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2015004715;

Wired NIC 18:66:DA:16:F6:43

TECHS Submitted by Nathan Sauer Contact sauern@wou.edu 88960
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann Nov 22, 2021 03:27 PM 
Task reassigned to Michael Volkmann.
 Add Attachment
Michael Volkmann Nov 22, 2021 03:27 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Michael Volkmann Nov 22, 2021 02:07 PM 
Computer reimaged. Too old for NVMe upgrade.
Add Attachment
Nathan Sauer Nov 18, 2021 08:37 AM 
Reimage the computer. Check in Astra to see if there 
is time in the room to reimage. If not enough time, 
install a loaner computer.
 Add Attachment