Service Request Ticket - # 78272

Service Request Information

CONTACT Name Slowey, Jason   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2021 03:06 PM
Department Athletics Phone 88516
Location Email jslowey06@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200381[Edit Inv] (opens in a new window) Bldg/Room HWC Football Office
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
Serial No. SC02DQ180Q05N Location Jason Slowley

CPU 1.4GHz quadcore 8thgeneration Intel Core i5


OS Unknown Software

Wireless NIC C4:91:0C:B7:17:EF


Bluetooth NIC C4:91:0C:B5:C6:0D

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact lsalazar19@wou.edu 88925

Tracking

Entered by Date Memo
Lourdes Salazar
Email

Public
Entered by Date Memo
Lourdes Salazar May 16, 2022 10:57 AM 
Status changed from (1) Pending to (5) Completed
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Lourdes Salazar Nov 22, 2021 10:39 AM 
asked for availability over phone and email, waiting 
to hear back.
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Lourdes Salazar Nov 22, 2021 08:03 AM 
Task reassigned to Lourdes Salazar.
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Monica Valencia Nov 19, 2021 03:12 PM 
Need to reinstall copier drivers if that doesn't work try a unbind and bind on the self service
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Sam Sevugan Nov 19, 2021 03:10 PM 
Emailed to ask for availability
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Sam Sevugan Nov 19, 2021 03:06 PM 
****This is an email****
Hello,

I am getting the same "Hold for Authentication" 
error message and I cannot print to THREESISTERS-
FB-COPIER from my computer (#20200381) even after 
restarting it and logging in and out several 
times. It has been this way for a few days now.

My office is #126 in the Football Offices; on the 
corner of HWC.

Thanks for your help, talk soon.
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