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CONTACT	Name	Student, Student	Date	Nov 22, 2021 05:02 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20200612 (opens in a new window)	Bldg/Room	WEST 113A
	Service Tag		Description	Xerox Phaser 6510/DN Color printer
	Serial No.	S4AV352846	Location	Bojan Ilievski
	Model		Hostname
	Notes		Ink/Toner Refill

TECHS	Submitted by	Alice Hodge	Contact	ahodge17@wou.edu	88925
	Primary Technician		Contact		88925

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UCS Tech			Email Public
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Alice Hodge	Nov 22, 2021 05:02 PM	general documentation for an issue where a printer will accept and execute a print job, but fail when it jams halfway through printing a sheet of paper - observed on printer 20200612 (xerox phaser 6510), related to SR 77464 the issue is caused by a mismatch between the dimensions of the document and the loaded paper in the tray (ie: trying to print an A4 document on letter size paper) can be fixed by reformatting the document to match the paper dimensions. issues also occur when the paper doesn't match the tray size settings; fix by removing and reinserting tray which will prompt a verification of paper dimensions. you can also set the paper dimensions manually through the settings :) recommend as pretty easy first steps towards troubleshooting either a printer that jams on every sheet or a printer that isn't taking print jobs properly.	Add Attachment

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Alice Hodge

Nov 22, 2021 05:02 PM

general documentation for an issue where a printer will accept and execute a print job, but fail when it jams halfway through printing a sheet of paper

- observed on printer 20200612 (xerox phaser 6510), related to SR 77464

the issue is caused by a mismatch between the dimensions of the document and the loaded paper in the tray
(ie: trying to print an A4 document on letter size paper)

can be fixed by reformatting the document to match the paper dimensions.
issues also occur when the paper doesn't match the tray size settings; fix by removing and reinserting tray which will prompt a verification of paper dimensions.
you can also set the paper dimensions manually through the settings :)

recommend as pretty easy first steps towards troubleshooting either a printer that jams on every sheet or a printer that isn't taking print jobs properly.

Add Attachment