Service Request Ticket - # 78304

Service Request Information

CONTACT Name Morrison, Alexis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 24, 2021 09:46 AM
Department Disability Access Services Phone 88250
Location Email morrisona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210105[Edit Inv] (opens in a new window) Bldg/Room APSC 405
Service Tag 8T9L1J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. 8T9L1J3 Location Alyssa Hoover

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software Camtasia 2024(remove before reimage)

Wired NIC A0:29:19:04:C1:E2


Wireless NIC F4:7B:09:2B:4E:BD


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact emartinez17@wou.edu 88925

Tracking

Entered by Date Memo
Moshe Martinez
Email

Public

Entered by Date Memo
Joanie Kinnaman Dec 16, 2021 01:16 PM
inv#2021-0330
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Moshe Martinez Dec 15, 2021 09:42 AM
Status changed from (1) Pending to (5) Completed
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Moshe Martinez Dec 15, 2021 09:42 AM
Done.
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Moshe Martinez Dec 15, 2021 09:41 AM
Good morning Moshe,
Thank you for reaching out, I think I fixed it- so we are good to go.  The printers disappeared off my print list, but then I was able to map them again.

Thanks so much!
Malissa
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Moshe Martinez Dec 07, 2021 11:43 AM
Task reassigned to Moshe Martinez.
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Moshe Martinez Dec 07, 2021 11:43 AM
Delivered laptop and case to Alyssa. Brought back old Dell laptop 20150254[Edit Inv]
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Moshe Martinez Dec 02, 2021 03:59 PM
***Email to Alyssa***
Hi Alyssa,

My name is Moshe and I work with UCS. This email is in regards to the new Dell laptop we have that will be replacing your old one (W20150254).

Would you be available Tuesday morning or Thursday afternoon next week for me to drop it off? If it is also more convenient for you, you can come to pick it up during our office hours.

Let me know at your earliest convenience.

Best Regards,
Moshe Martinez
UCS Tech
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Moshe Martinez Dec 02, 2021 03:58 PM
***This is an email***
Hello all,

I don't believe I have any specific software needs for the laptop. I primarily use it for internet access and word processing. I also won't need a docking station or monitor. Most of my work is in the classroom and the laptop by itself has been sufficient for my needs thus far.

If I can tell you anything else, please let me know! I will be in the office tomorrow from 8-9am but then in classes through the rest of the day as Alexis mentioned.

Thanks for your help with this!
Alyssa
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Moshe Martinez Dec 02, 2021 03:45 PM
This is for Alyssa Hoover
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Moshe Martinez Dec 02, 2021 03:31 PM
****This is an email****
Hi Moshe,

I hope you're doing well! Thanks so much for reaching out. I believe that machine is assigned to Alyssa Hoover (cc'd). Alyssa is out for the day, her laptop is here but I'm not sure if she uses any specific software. It looks like she is in tomorrow, but will be interpreting in back-to-back classes until she leaves again at 2. 

All that said, if you need her presence next week is probably better; if you don't need her around, maybe she will have a minute to reply and let us know if there is any specific software needed.

All the Best,
Alexis
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Moshe Martinez Dec 02, 2021 02:10 PM
****This is an outgoing email****
Hi Alexis,

I need some additional information regarding service request #78304

Description: GFA replacing 20150254[Edit Inv]

This is Moshe from UCS. I was checking our inventory and it looks like we have a laptop, monitor and dock here at UCS for you, replacing a Dell Laptop (W20150254). 

Is this something I could deliver to you either today or next week? If so, is there any additional software you would like added to the laptop?

Let me know at your earliest convenience.

Best,
Moshe Martinez
UCS Tech

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Public
Alix Karkanen Nov 24, 2021 09:46 AM
laptop 20210105[Edit Inv]
doc 20200921[Edit Inv]
mon 20200769[Edit Inv]
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