Service Request Ticket - # 78307

Service Request Information

CONTACT Name Nabity, Matthew   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 24, 2021 11:37 AM
Department Natural Science Division Phone 88916
Location Email nabitym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20121070[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. G1SJFX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090177

Wired NIC 90:B1:1C:A7:07:0C


TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public

Entered by Date Memo
Monica Valencia Mar 30, 2022 11:22 AM
Task reassigned to Monica Valencia.
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Monica Valencia Mar 30, 2022 11:22 AM
Status changed from (1) Pending to (5) Completed
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Monica Valencia Mar 30, 2022 11:16 AM
20121070[Edit Inv] is PDR
20140870[Edit Inv] is in Old ED 105
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Monica Valencia Mar 25, 2022 01:54 PM
Lab was replaced. This computer can go to PDR.
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Michael Volkmann Nov 24, 2021 03:15 PM
Priority changed from (3) Priority to (4) Moderate Priority.
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Michael Volkmann Nov 24, 2021 03:15 PM
20121070[Edit Inv] appears to have a dead power supply. 
replaced with loaner 20140870[Edit Inv] for now.

Needs to get permission for admin rights before I 
could add him.

For now, I downloaded and updated PASCOs Capstone 
software to the newest version for him on the 
instructor station and all of the lab computers.
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Elliot Purl Nov 24, 2021 11:37 AM
****This is an email****
I just spoke with a UCS staff member upgrading the 
instructor station in NS 217, but I wanted to 
follow up with an email. I have a couple of 
requests for NS 217 I am hoping you can help me 
with:
I am inquiring about a lab station in NS 217 that 
seems to be down. The station is 20121070[Edit Inv] on the 
west side of the classroom. The monitors and 
external devices seem to be functioning, but the 
computer which has been functioning since set up 
this summer (thanks!) is now unresponsive and the 
power button is blinking orange. It seems to shut 
down, but when powering on returns to the blinking 
orange state.
Is it possible to add me in some kind of 
administrative role to the instructor station? I 
started teaching physics this fall and I am 
finding there is a fair bit of software available 
on these machines. The lab stations seem to be up 
to date but I would like to update some programs 
like PASCO's Capstone on the instructor station. I 
have an email to the publisher representative to 
see what kind of license we have here, but I 
figured I would reach out to you all as well so I 
can make changes when the time comes.
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