Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Michael	Date	Nov 29, 2021 02:40 PM
	Department		Phone	88043
	Location		Email	smithmj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190906 (opens in a new window)	Bldg/Room	WEL 226
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFC29GNL410	Location	Ana Karaman, VP of Finance and Administration
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	F8:FF:C2:68:23:E6
	Bluetooth NIC	F8:FF:C2:5A:F2:C9

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Dec 07, 2021 02:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Dec 07, 2021 02:42 PM	Instead correct printer driver. Test printed in color and it worked.	Add Attachment
Monica Valencia	Dec 07, 2021 09:28 AM	**This is an outgoing email** Hi Michael, I need some additional information regarding service request #78323 Description: User unable to print in color I'm Monica with UCS. Is there a good time today or tomorrow to help you with the printer issue? Best, Monica	Add Attachment Public
Monica Valencia	Dec 03, 2021 09:27 AM	Task reassigned to Monica Valencia.	Add Attachment
Elliot Purl	Dec 03, 2021 09:06 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Elliot Purl	Dec 03, 2021 09:06 AM	Called to check in on this- wants someone to take a look next week (T-F) because he's still unable to print in color or print anything but double- sided. He said that this would be like the third time someone has come to take a look, so maybe John or Monica need to be consulted about it	Add Attachment
Sam Sevugan	Nov 29, 2021 02:40 PM	Printer Name: Threesisters VP-VPAF Copier, called in to report that he cannot print in color because any options for printing in color is not found. Black and white works perfectly fine though. he wants someone to check it out, so they can print in color again. He is available from Monday-Thursday from 7am -4pm	Add Attachment