Service Request Ticket - # 78333

Service Request Information

CONTACT Name Valencia, Monica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 01, 2021 08:47 AM
Department University Computing Solutions Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171078[Edit Inv] (opens in a new window) Bldg/Room PP
Service Tag CSPCRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSPCRP2 Location Rainmaster

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC 54:BF:64:5D:26:C5

TECHS Submitted by Monica Valencia Contact valenciam@wou.edu
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Dec 06, 2021 10:17 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Dec 06, 2021 10:17 AM 
Cloned the irrigation computer. Luke testing to make sure it was making calls. Start menu is still not working. Hoping that the irrigation software will no longer stop now that the hd has been replaced.
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Monica Valencia Dec 01, 2021 09:18 AM 
Task reassigned to Monica Valencia.
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Monica Valencia Dec 01, 2021 08:49 AM 
Going to try and clone the computer and replace the hard drive with an NVMe ssd. 

If this doesn't work then we will need to reimage the computer and reconfigure the Laguna/rainmaster software.
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Monica Valencia Dec 01, 2021 08:47 AM 
**Email**

Our Laguna Scheduler service stopped again over the weekend and I restarted it, I think we should consider reimaging or replacing that computer soon while we are not irrigating.  If there is any major expense for that we will need to discuss it with Laura Tierney.

Thanks,
Luke
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