Service Request Ticket - # 78334

Service Request Ticket - # 78334

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Service Request Information

CONTACT	Name	Hansen, Jennifer	Date	Dec 01, 2021 08:51 AM
	Department	Service Learning & Career Development	Phone	88652
	Location		Email	hansenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200413 (opens in a new window)	Bldg/Room	WUC 119
	Service Tag	2RPPQ73	Description	Latitude 5400 4 Core,8MB Cache,1.9GHz
	Serial No.	2RPPQ73	Location	Jennifer Hansen
	CPU	Intel core i7-8665U 4 Core 8MB cache, 1.9GHz
	OS	Unknown	Software
	Wired NIC	74:78:27:03:48:57
	Wireless NIC	08:5B:D6:6A:EB:90

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	ncamuso20@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Camuso			Email Public
Entered by	Date	Memo
Nathan Camuso	Dec 06, 2021 03:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Camuso	Dec 06, 2021 03:52 PM	The issue seemed to be that she was holding down the Windows key accidently while trying to type and log in	Add Attachment
Nathan Camuso	Dec 06, 2021 03:10 PM	Left a VM asking to schedule a time.	Add Attachment
Alice Hodge	Dec 06, 2021 02:14 PM	contacted user with some tips to at least try to resolve monitor issue, and a tech will be stopping by this afternoon (12/6)	Add Attachment
Alice Hodge	Dec 06, 2021 02:13 PM	Task reassigned to Nathan Camuso.	Add Attachment
Elliot Purl	Dec 06, 2021 09:53 AM	Please contact user	Add Attachment
Elliot Purl	Dec 06, 2021 09:53 AM	**This is an email** Is it possible to have someone come over at some point today and try to hook up all the cables and cords again. I have the doc plugged into my laptop and it's working, but not really. So the only thing it's doing it mirroring what is on my laptop screen to my two big screens and my laptop does not read that the other screens exist. I am hoping that maybe whatever the crazy bug was has gone away or maybe it was a weird faulty cable, but whatever it was, we won't find out until we try.	Add Attachment
Elliot Purl	Dec 02, 2021 02:23 PM	**This is an email** So here's even more.................. I'm not sure if this helps or not but I would sure love to get this all figured out soon as I truly do miss my system. I plugged in my laptop to the doc this morning as I forgot my charger and my laptop said it was low battery. Thought I would at least get a charge on it and then unplug it to be able to use it but whalah - my laptop is useable - it's just not using the doc like it used to. Basically my screen is mirrored onto all the screens and my keyboard and mouse for my system don't work. This is just the weirdest thing I think I have seen...................	Add Attachment
Sam Sevugan	Dec 01, 2021 02:43 PM	**This is an email** Hey interesting tidbit - I plugged in JUST my monitor to my laptop so I could use the bigger screen - so NOT through the doc at all, directly from the monitor, and it crashed my laptop back to the ctl-alt-delete not working again. Not sure if that means anything to you guys but I thought it might help. WEIRD.................. and frustrating!!	Add Attachment
Sam Sevugan	Dec 01, 2021 12:25 PM	**This is an email** Ahhh shoot - well I already picked up my laptop. Right now it's working fine, but it's not plugged into the doc. I would LOVE for the doc and laptop to play nice together again as I really rely on my screens. I hope the tech can find the issue.	Add Attachment
Sam Sevugan	Dec 01, 2021 12:14 PM	She took back her laptop and returned the loaner 20190856	Add Attachment
Elliot Purl	Dec 01, 2021 11:48 AM	**This is an email** When there's an idea of a solution I would love to have my screens back. Laptop works just fine not hooked up to the doc. Let me know when I can pickup my laptop too - especially now that it seems it probably isn't my laptop that was the issue.	Add Attachment
Elliot Purl	Dec 01, 2021 09:28 AM	Task reassigned to Alice Hodge.	Add Attachment
Elliot Purl	Dec 01, 2021 09:28 AM	Task reassigned to UCS Tech.	Add Attachment
Elliot Purl	Dec 01, 2021 09:28 AM	Dropped off, given loaner, she called and said the issue is still happening, it is possibly the dock and not the laptop itself.	Add Attachment
Alice Hodge	Dec 01, 2021 09:28 AM	Task reassigned to Alice Hodge.	Add Attachment
Elliot Purl	Dec 01, 2021 08:51 AM	Is having a variety of issues, but primarily the keyboard isn't working properly- won't let the user ctrl-alt-delete to unlock laptop, keys are doing weird things, etc. Will be bringing it in and swapping it for a loaner.	Add Attachment