Service Request Ticket - # 78335

Service Request Information

CONTACT Name Guthrie, Marshall   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 01, 2021 09:30 AM
Department Student Enrichment Program Phone 88168
Location Email guthriem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20190137[Edit Inv] (opens in a new window) Bldg/Room SSC 109
Service Tag Description Xerox Versalink C600/DNM Color Printer XPPS
Serial No. 9RA682279 Location Should be moved to 116

Model C600/DNM Hostname sepcolor2.wou.edu
Notes XPPS PROGRAM for supplies and repair large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; NOT STUDENT TECH PRINTER HAS XPPS IP:140.211.64.62 Metered pin: Ink/Toner Refill Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416

Wired NIC 9C:93:4E:8A:58:78

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Dec 06, 2021 08:55 AM 
Task reassigned to Monica Valencia.
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Monica Valencia Dec 06, 2021 08:55 AM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Dec 03, 2021 11:41 AM 
Went over and resolved the bypass error. Changed Tray settings to 
plain and Color to black. Printer is able to pass Monica's test print 
from the office.
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Nathan Camuso Dec 01, 2021 04:02 PM 
Task reassigned to UCS Tech.
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Nathan Camuso Dec 01, 2021 04:02 PM 
The printer has restricted access; I confirmed that 
that was not the problem, even authorized users are 
unable to print
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Nathan Camuso Dec 01, 2021 09:47 AM 
Task reassigned to Nathan Camuso.
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Elliot Purl Dec 01, 2021 09:30 AM 
****This is an email****
SE-Reba on ThreeSisters (20190137) is not printing. 
Could we please have someone check it out?
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