Service Request Ticket - # 78338

Service Request Ticket - # 78338

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Service Request Information

CONTACT	Name	Jones, Robert	Date	Dec 01, 2021 01:21 PM
	Department	The Research Institute	Phone
	Location		Email	jonesr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190849 (opens in a new window)	Bldg/Room	OFF
	Service Tag	962KYY2	Description	Latitude 7300 i5-8265U 13.3in non-touch Display
	Serial No.	962KYY2	Location	Robert Jones, Traffic Safety Education Instructor
	CPU	Intel Core i5-8265U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wireless NIC	4C:1D:96:98:2D:5D
	AUX NIC	98:E7:43:D5:E1:CD

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Apr 28, 2022 04:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Apr 28, 2022 04:31 PM	Nothing was reported back to me so I am going to mark this as complete :)	Add Attachment
Moshe Martinez	Dec 20, 2021 01:09 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Moshe Martinez	Dec 07, 2021 10:07 AM	**This is an outgoing email** Hi Robert, I need some additional information regarding service request #78338 Description: Laptop needs to be kicked on and off domain This is Moshe from UCS. I am following up with an issue you reported about a week ago regarding being unable to access your computer with your name and password. Are you still having this issue? If so, please reply to this email and we can set up a time where I can take a look at your laptop. Best, Moshe Martinez UCS Tech	Add Attachment Public
Moshe Martinez	Dec 07, 2021 10:05 AM	Task reassigned to Moshe Martinez.	Add Attachment
Sam Sevugan	Dec 01, 2021 04:08 PM	Contact him @ 541-499-3096 for availability/location	Add Attachment
Sam Sevugan	Dec 01, 2021 02:07 PM	**This is an email** I am working all day in Eugene Thursday & Friday then in Central Point on Saturday	Add Attachment
Sam Sevugan	Dec 01, 2021 01:21 PM	**This is an email** It say the domain isn't available	Add Attachment
Sam Sevugan	Dec 01, 2021 01:21 PM	**This is an email** Hi, I am trying to open my wou computer but the user name & password don't let me access it. Attached is the bar code of the computer. Thank you, Robert Jones	Add Attachment