Service Request Ticket - # 78376

Service Request Ticket - # 78376

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Service Request Information

CONTACT	Name	Deets, Amber	Date	Dec 03, 2021 08:32 AM
	Department	Graduate Studies	Phone	88492
	Location		Email	deetsa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170898 (opens in a new window)	Bldg/Room	VICK 104
	Service Tag		Description	Xerox VersaLink C400 Color Laser Printer #C400/DN
	Serial No.	7HB460458	Location	Graduate Office replacing W#20110618
	Model	C400/DN	Hostname	ad-breedlove / ad-breedlovecolor
	Notes	Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages; NOT STUDENT TECH; NETWORKED IP ADDRESS:140.211.116.92 RMA:7HB458393	Ink/Toner Refill
	Wired NIC	9C:93:4E:65:B1:47

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Jan 12, 2022 08:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Jan 03, 2022 04:50 PM	Created a second AD-Breedlove2 printer. Amber said this is working much better. Will keep open to make to do a followup with her before closing.	Add Attachment
Monica Valencia	Dec 15, 2021 01:33 PM	Still experiencing issues. Updated printer firmware and sees to have fixed issue. Keeping open until Friday to make sure it keeps working properly.	Add Attachment
Monica Valencia	Dec 08, 2021 04:11 PM	Went to take a look with Paul to see if it's a network issue. Seems to be working but am going to check in again to make sure its still working properly	Add Attachment
Monica Valencia	Dec 08, 2021 09:25 AM	**This is an outgoing email** Hi Amber, I need some additional information regarding service request #78376 Description: Printer intermittently not working I'm Monica with UCS. I wanted to check in to see if you are still having issues with your printer not working. If so, is there a good time today or tomorrow for me to come take a look? Best, Monica	Add Attachment Public
Nathan Camuso	Dec 03, 2021 02:02 PM	Task reassigned to Monica Valencia.	Add Attachment
Elliot Purl	Dec 03, 2021 08:41 AM	"Umable to connect to printer" error- isn't using Banner, sometimes it prints despite the error and sometimes the error pops up and it prints 30min later. Sometimes it refuses to print at all	Add Attachment
Elliot Purl	Dec 03, 2021 08:32 AM	Someone came to reset their printer a couple of days ago, and now the printer is very delayed, sometimes it works and sometimes it doesn't print for hours. They really need this fixed as soon as possible	Add Attachment