Service Request Ticket - # 78387

Service Request Information

CONTACT Name Wicks, Tracie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 06, 2021 11:36 AM
Department Phone 88486
Location Email wickst@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210104[Edit Inv] (opens in a new window) Bldg/Room SSC 205C
Service Tag 6KDK1J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. 6KDK1J3 Location Erin Lieuallen

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:03:F3:87


Wireless NIC F4:7B:09:43:ED:92

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact sauern@wou.edu 88960

Tracking

Entered by Date Memo
Nathan Sauer
Email

Public
Entered by Date Memo
Joanie Kinnaman Dec 21, 2021 02:50 PM 
inv#2021-0355
 Add Attachment
Nathan Sauer Dec 20, 2021 01:34 PM 
Status changed from (7) Waiting for Contact to (5) Completed
 Add Attachment
Nathan Sauer Dec 20, 2021 01:33 PM 
Task reassigned to Nathan Sauer.
 Add Attachment
Nathan Sauer Dec 20, 2021 01:33 PM 
I had to go to the Vick buildings, so I picked this 
up and set it up in her office.
 Add Attachment
Monica Valencia Dec 14, 2021 02:11 PM 
Task reassigned to Monica Valencia.
 Add Attachment
Monica Valencia Dec 14, 2021 02:11 PM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Monica Valencia Dec 14, 2021 02:11 PM 
I am waiting for my sit/stand desk to be moved from the main WOU campus to WOU: Salem.   I am the new APA for WOU: Salem, replacing Tracie Wicks.   I am here 8-5 this week and gone 12/18/22 - 1/3/22.  I am doubtful that my desk will be moved this week, so I am thinking we might need to wait until winter term?
 Add Attachment
Monica Valencia Dec 09, 2021 11:12 AM 
I'm going to include Sharon Price on this. This laptop was ordered for the WOU:Salem APA and she has since taken over that role. She will better be able to let you know what she needs from that setup.

Thank you,
 Add Attachment
Monica Valencia Dec 09, 2021 09:57 AM 
****This is an outgoing email****
Hi Tracie,

I need some additional information regarding service request #78387

Description: Dell setup 20210104[Edit Inv]

I'm Monica with UCS. We are working on getting your laptop setup. Is there any special software that needs to be installed? 

Best,
Monica
Add Attachment
Public
Alix Karkanen Dec 06, 2021 11:36 AM 
laptop 20210104[Edit Inv]
doc 20200922[Edit Inv]
mon 20200779[Edit Inv]
 Add Attachment