Service Request Ticket

Service Request Information

CONTACT	Name	Hancock, Kaeli	Date	Dec 06, 2021 02:28 PM
	Department		Phone	88431
	Location		Email	hancockk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181073 (opens in a new window)	Bldg/Room	WEL 180
	Service Tag	883SDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	883SDW2	Location	Mailroom/ Student #2
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:C4:FC

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	ncamuso20@wou.edu	88925

Entered by	Date	Memo
Nathan Camuso			Email Public
Entered by	Date	Memo
Nathan Camuso	Dec 14, 2021 10:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Camuso	Dec 14, 2021 10:10 AM	Returned	Add Attachment
Nathan Camuso	Dec 10, 2021 01:14 PM	Task reassigned to Nathan Camuso.	Add Attachment
Nathan Camuso	Dec 10, 2021 12:59 PM	Brought it in for reimaging and replaced the video card and hard drive	Add Attachment
Sam Sevugan	Dec 06, 2021 02:29 PM	**This is an email** Hi Sam, It looks like the C: drive is only about a quarter-full and Windows Update says is up-to- date. Kaeli	Add Attachment
Sam Sevugan	Dec 06, 2021 02:28 PM	**This is an email** Hello UCS, I was hoping to have someone come down to check our Mail Room student computer as it keeps power cycling, the fan is peculiarly loud, and is much slower than other computers including the boot up time, id is 20181073 on it thank you. Kaeli	Add Attachment